Business Process Change

Business Process Change

4.55 (9 ratings by Goodreads)
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Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.

New to this edition:

How to develop business models and business process architecture
How to integrate decision management models and business rules
New material on service processes and on dynamic case management
Learn to integrate various approaches in a broad business process management approach
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Product details

  • Paperback | 520 pages
  • 191 x 235 x 30.48mm | 1,040g
  • Morgan Kaufmann Publishers In
  • San Francisco, United States
  • English
  • 3rd edition
  • 0128003871
  • 9780128003879
  • 126,830

Table of contents

1. Business Process Change

Part I. ENTERPRISE LEVEL CONCERNS (ORGANIZATION-WIDE CONCERNS?) 2. Strategy, Value Chains, and Competitive Advantage 3. Understanding Your Enterprise Business 4. The Business Architecture and Organizational Alignment 5. Process Management 6. Measuring Process Performance 7. An Executive Level BPM Group Management

Part II. PROCESS LEVEL CONCERNS 8. Understanding and Scoping Process Problems 9. Modeling Processes: Process Diagram Basics 10. Task Analysis, Knowledge Workers, and Decision Management 11. Managing and Measuring Business Processes 12. Incremental Improvement with Lean and Six Sigma 13. The BP Trends Process Redesign Methodology 14. The Ergonomic Systems Case Study

Part III. IMPLEMENTATION LEVEL CONCERNS 15. Software Tools for Business Process Analysis and Design 16. Business Process Management Suites 17. ERP-Driven Redesign 18. Conclusions

Appendix 1: Business Process Modeling Notation - BPM Core Notation Appendix II: BPM Professional Associations & Standards
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Review quote

"The book covers a large number of embedded computing topics and therefore can be recommended to any reader interested in getting initial information about this area." -- Computing Reviews

"...a practical reference for managers and practitioners interested in BPM or already involved in business process initiatives in large to medium organizations...Readers will profit extensively from the best practices and examples presented." -- Computing Reviews

"... this was a good read and should be something that anyone practicing BPM puts into their library and consults often. There is good balance throughout the book. This balance includes a lot of BPM and an appropriate dose of BPMS." --Smarter Process: Thoughts from the CTO, January 5, 2015
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About Paul Harmon

Paul Harmon is a co-founder and executive editor at Business Process Trends - - an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA) - -- a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.
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Rating details

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