Be Our Guest

Be Our Guest : Basic English for Hotel Staff

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Description

A 12-unit course in basic English for trainee employees in the hotel business. It focuses on the types of conversations which typically occur between hotel employees and hotel guests. The course is designed for students with a slight knowledge of English. A separately-purchasable cassette is available. The course is organized in modular units and is topic-based. It concentrates on listening and speaking as these are the skills needed by hotel employees.show more

Product details

  • Paperback | 160 pages
  • 188 x 244 x 10mm | 322.05g
  • Pearson Education Limited
  • Prentice-Hall
  • Harlow, United Kingdom
  • English
  • Illustrations, forms
  • 0130628948
  • 9780130628947

Table of contents

Some hotel types and locations; what do we have today?; hotel jobs and departments; room types; room items, housekeeping, complaints; room rates; reservations; check-in; using the telephone; messages; answering inquiries about services; check-out; do you know your hotel?; your hotel career; information gap - student B; tapescript; answer key; main verb forms used - examples; words and phrases.show more