Basics of Process Mapping

Basics of Process Mapping

3.52 (38 ratings by Goodreads)
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Description

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.show more

Product details

  • Paperback | 80 pages
  • 124.46 x 175.26 x 7.62mm | 90.72g
  • Productivity Press
  • QUALITY RESOURCES
  • Oregon, United States
  • English
  • 0527763160
  • 9780527763169
  • 423,493

Table of contents

Introduction Chapter 1: Why Map a Process? Chapter 2: Flowcharting Chapter 3: Process Mapping Chapter 4: Relationship Maps Chapter 5: Cross-Functional Process Maps Chapter 6: Analyzing a Process Further Readingshow more

Rating details

38 ratings
3.52 out of 5 stars
5 16% (6)
4 39% (15)
3 29% (11)
2 13% (5)
1 3% (1)
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