Procedures for the Automated Office

Procedures for the Automated Office

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For Office Administration, Procedure, and Management courses.Designed to prepare students for employment in today's office environment, the principles and techniques presented in this text provide students with the essential skills they need to understand basic office procedures, enhance their professional value, and manage their jobs with greater confidence and less frustration. Students become aware that each office worker is a communication link: in person, over the telephone, via computer, and in writing.
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Product details

  • Paperback | 425 pages
  • 208.28 x 274.32 x 20.32mm | 907.18g
  • Pearson
  • United States
  • English
  • 5th edition
  • 0130254312
  • 9780130254313

Table of contents

I. YOUR WORKING ENVIRONMENT. 1. The Changing and Challenging Office. 2. Communicating Effectively. 3. Managing Your Work and Time. II. PROCESSING INFORMATION. 4. Technology and the Office Professional's Role. 5. Preparing Communications. 6. Processing Mail. 7. Records Management. III. WORKING WITH THE OFFICE TEAM. 8. Handling Financial Procedures. 9. Scheduling Appointments and Receiving Visitors. 10. Making Travel Arrangements. 11. Planning Meetings and Conferences. 12. Telephone Skills and Voice Recognition. IV. PREPARING FOR YOUR FUTURE. 13. Preparing for Your Job Search. 14. Preparing to Meet the Challenges. Appendix A: Punctuation. Appendix B: Reference Sources.
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