Attention All Passengers

Attention All Passengers : The Airlines' Dangerous Descent---and How to Reclaim Our Skies

3.44 (237 ratings by Goodreads)
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William J. McGee, an award-winning journalist and consumer advocate called upon by the Department of Transportation, crisscrossed the country and the globe, immersing himself deep in the world of commercial airlines. The result is "Attention All Passengers", a searing look at the airline industry. From Boston to San Diego, and Seattle to West Palm Beach; from an outsourced call center in India and the Alabama center where all lost baggage ends up, McGee spent time with countless industry insiders: pilots, mechanics, TSA security screeners, academics, passengers, legislators, the CEOs of major carriers, Ralph Nader, and even Steven Slater, the headline-making disgruntled JetBlue flight attendant. He reveals how airline executives are cutting costs in a mad race to the bottom - delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed mechanics in China, Singapore, Mexico, and El Salvador. He exposes how both political parties and all branches of the U.S. Government have conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and the planet's health.
Provocative and hard-hitting, "Attention All Passengers" will forever change our perceptions of the airline industry - and make every passenger think twice when the "fasten seatbelts" sign lights up.
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Product details

  • Hardback | 368 pages
  • 152 x 229 x 30mm | 535g
  • Harper
  • New York, United States
  • English
  • 0062088378
  • 9780062088376
  • 1,579,903

Review quote

"A damning indictment of the airline industry, and the lax oversight and economic and political pressures that are jeopardizing the safety of everyone who flies." -- Capt. Chesley "Sully" Sullenberger, Retired Airline Pilot, consultant, speaker, CBS News Aviation and Safety Expert, And Author of Making a Difference and Highest Duty: My Search For What Really Matters "This book is the broadest consistent page-turner I've read on airlines, including our own." -- Ralph Nader, co-author with Wesley J. Smith of Collision Course: The Truth About Airline Safety "...well-researched narrative...McGee's exploration of this lack of accountability is intriguing...Informative" -- Kirkus Reviews "McGee is making a serious and important argument, and he ends with a series of suggestions...that reflect both insider knowledge and common sense." -- Boston Globe "Attention All Passengers deserves to be heeded for its discussion of airline safety. Mr. McGee addresses areas of serious concern that have largely remained off the radar screen." -- Wall Street Journal "[A] provocative new book... McGee makes a compelling argument that minor annoyances such as baggage fees and shrinking seats are symptoms of deeper problems that are eroding the bottom line and, eventually, the safety of passengers." -- Cleveland Plain Dealer "This eye-opening book should be required reading for anyone who flies, as well as airline employees and government officials." -- Chicago Tribune
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About William J McGee

William J. McGee is an award-winning travel journalist for Consumer Reports and the former editor of Consumer Reports Travel Letter. In 2010 the U.S. secretary of transportation chose him as the lone consumer advocate on the Future of Aviation Advisory Committee. He also writes a monthly travel column for and has contributed to Conde Nast Traveler, the New York Times, the Washington Post, Money, New York, Parents, Good Housekeeping, and many other magazines, newspapers, websites, and blogs. Prior to becoming a journalist, McGee spent nearly seven years in airline flight operations management; he is an FAA-licensed aircraft dispatcher and served in the U.S. Air Force Auxiliary. He earned an MFA from Columbia University and teaches creative writing at Hofstra University. He lives in Connecticut.
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Rating details

237 ratings
3.44 out of 5 stars
5 15% (35)
4 33% (78)
3 37% (87)
2 13% (30)
1 3% (7)
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