Administrative Procedures for the Canadian Office

Administrative Procedures for the Canadian Office

  • Paperback
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Designed for introductory courses in office administration and office procedures.This bestselling introduction to office administration combines complete and accurate coverage of the basic skills needed to perform effectively as an administrative assistant in today's fast-changing work environment with a broader focus on important issues such as professionalism, time management, and making progress in one's chosen career. Canadian examples, data, and illustrations have been integrated throughout, and the authors draw on their extensive teaching and industry experience to provide real-life examples and scenarios in order to make key concepts come more

Product details

  • Paperback | 496 pages
  • 210 x 276mm | 1,000g
  • Pearson Canada, Toronto
  • Prentice-Hall (Canada)
  • Scarborough, Canada
  • 6th edition
  • 0130446513
  • 9780130446510

Table of contents

Introduction. I. THE WORKING ENVIRONMENT. 1. Human Relations. 2. Management of Work, Time, and Resources. 3. Organizational Structure and Office Layout. 4. Computers and Office Applications. II. OFFICE SERVICES. 5. Transcription and Reprographics. 6. Incoming and Outgoing Mail. 7. Information Management. 8. Front-Line Reception. 9. Telecommunications in the Office. 10. Travel Arrangements. 11. Meetings and Conferences. 12. Reference Sources. 13. Business Communication. 14. Bank Transactions and Record Keeping. III. THE FUTURE OF THE ADMINISTRATIVE ASSISTANT. 15. Employment Strategies. 16. Professional Development. Working Papers. Glossary. Appendix: Common Proofreader Marks. more