Administrative Office Management

Administrative Office Management : An Introduction: International Edition

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Updated to keep pace with rapid technological advances, this comprehensive introduction to office management focuses on what office managers actually do on the job. Written in an easy-to-read style with pedagogical aids throughout, it systematically explores the full range of office management topics, office environment, employees, systems, and functions.
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Product details

  • Paperback | 563 pages
  • 210 x 276mm | 1,000g
  • Pearson
  • United States
  • 7th edition
  • 013122686X
  • 9780131226869

Table of contents

I. PRINCIPLES OF ADMINISTRATIVE OFFICE MANAGEMENT. 1. The Managerial Process. 2. The Organizing Process. 3. The Communication Process. II. MANAGEMENT OF THE OFFICE ENVIRONMENT. 4. Office Layout. 5. Office Environment. 6. Office Equipment and Furniture. III. MANAGEMENT OF OFFICE EMPLOYEES. 7. Selecting Office Employees. 8. Developing Office Employees. 9. Supervising Office Employees. 10. Motivating Office Employees. 11. Appraising Performance of Office Employees. 12. Analyzing Jobs of Office Employees. 13. Evaluating Jobs of Office Employees. 14. Administering Salaries of Office Employees. 15. Measuring Output of Office Employees. 16. Improving Productivity of Office Employees. IV. MANAGEMENT OF OFFICE SYSTEMS. 17. Systems Analysis. 18. Computer Technology. 19. Telecommunications Technology. 20. Applications Software. 21. Records Management and Micrographics. V. MANAGEMENT OF OFFICE FUNCTIONS. 22. Forms Design and Control. 23. Office Reprographics and Mail Services. 24. Quality and Quantity Control. 25. Budgetary and Cost Control.
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