Achieving Excellence in the Fire Service

Achieving Excellence in the Fire Service

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For courses in Introduction to Fire Science and Fire Service Management/Administration/Leadership.This text emphasizes the need for constant focus on quality and commitment to improving fire departments' service and cost effectiveness-while maintaining a level of excellence. It applies quality improvement principles to the fire service and integrates them into overall management and administration strategies of a fire department. Comprehensive coverage presents students with a history of system evaluation in the fire service, to quality management, to strategic quality planning, and much more

Product details

  • Paperback | 110 pages
  • 203.7 x 254 x 7.6mm | 272.16g
  • Pearson Education (US)
  • Pearson
  • United States
  • English
  • 0130422088
  • 9780130422088

About Judy Janing

Judy Janing, Ph.D., R.N., EMT-P is an experienced researcher and analyst, and serves as an Emergency Program Specialist with IOCAD Emergency Services Group. Ms. Janing has over 25 years experience in emergency response and over 10 years experience in education. She has served as the lead educational developer for the development or revision of several courses at the National Fire Academy and various universities. Ms. Janing was involved with the Omaha, Nebraska fire department's EMS program for many years. Her Ph.D. is in Community and Human Resources, specializing in evaluation methodology; her Masters Degree is in Adult Education. She has published several clinical, educational, and research articles in various peer journals, and has co-authored several texts. She is an adjunct faculty member at the National Fire Academy. Gordon M. Sachs, MPA, EFO is Director of IOCAD Emergency Services Group and has served as Chief of Fairfield (PA) Fire and EMS. He is a former program manager with the Federal Emergency Management Agency's U.S. Fire Administration. He has over 25 years of emergency response experience, particularly in the area of incident command, training, and safety. He is an adjunct faculty member in the EMS Management/Leadership, Command and Control and Emergency Response to Terrorism curricula at the National Fire Academy. He has written many journal articles on EMS management/leadership and responder safety/health, and has authored or co-authored several books in these areas. He has a Masters Degree in Public Administration, a Bachelor of Science in Education, three Associate in Applied Science Degrees in Fire Science disciplines, and an Executive Fire Officer Certificate from the National Fire more

Back cover copy

To remain a viable public organization, fire departments must maintain a constant focus on quality. Chief Fire Officers must continually strive to improve their department's service and cost effectiveness, while maintaining a level of excellence. Unique to this market, "Achieving Excellence in the Fire Service" is the only quality improvement resource developed specifically for fire service professionals. Integrating quality improvement principles into overall s management and administrative strategies, it provides comprehensive coverage from a history of system evaluation in the fire service, to quality management to strategic quality planning and much more. Features Include: Chapter-beginning introduction and objectives highlight key conceptsReinforcing chapter-end activities that allow theories to be applied to actual situationsSelf-assessment tools that outline objective assessment of department achievementsshow more

Table of contents

1. Introduction. 2. Overview of Quality Management. 3. The Chief Fire Officer's Role in Quality Management. 4. Strategic Quality Planning. 5. Human Resource Development and Management. 6. Data versus Information. 7. Basic Methods of Data Analysis. 8. Process Management and System Results. Appendix A. Self-Assessment of Progress. Appendix B. Data Elements. Appendix C. Accreditation Programs Related to the Fire more