Above the Line
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Above the Line : How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results

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Description

Position your organisation's culture to attain new heights
Above the Line: How to Create a Company Culture that Engages
Employees, Delights Customers and Delivers Results offers all
leaders a handbook for leveraging an organisation's culture to
engage staff, increase customer satisfaction and streamline
business performance. A groundbreaking work, this book reveals what
it takes to achieve optimum results from your organisational
culture without employing the use of external consultants. This
organic, in-house approach to company culture transformation saves
both time and money. Step-by-step, author Michael Henderson
illustrates how to create a culture in which employees and leaders
delight those outside the company?customers, shareholder,
employees' families, suppliers and the board of directors?and
anyone else who may benefit from an association with the
organisation.


The book's proven models and ideas have been tried and tested
with a broad range of of high-profile international companies.
Expert author, Michael Henderson, a.k.a. The Corporate
Anthropologist, has more than 30 years' experience, and a proven
track record of working and consulting with organisations to
enhance their workplace cultures.





Reveals how to create an organisational culture that achieves
desired results

Puts the cultural transformation process in the hands of the
people directly effected

Smashes some of the established and costly myths about culture
and how to work with culture



This important resource is written for leaders, managers and
supervisors at all levels and across industries.
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Product details

  • Paperback | 248 pages
  • 159 x 226 x 21mm | 478g
  • Wrightbooks
  • Milton, QLD, Australia
  • English
  • 073031250X
  • 9780730312505
  • 71,229

Back cover copy

Humans are hardwired for culture, yet few companies truly understand and work with their cultures. High staff turnover, lack of collaboration, increased absenteeism and poor quality output are just some of the symptoms of a culture rejecting an organisation's business strategy or leadership. In an increasingly competitive business environment, business leaders need to understand that their organisation's culture is a key component of success.



In Above the Line, Michael Henderson offers a tried-and-tested approach to corporate culture management. Employed by organisations such as the New Zealand High Performance Olympic sports unit, Canon Australia and New Zealand Rugby, Henderson's proactive, organic approach places accountability for company culture in the hands of the employees themselves.



Above the Line will help you:

gain insight into the importance of culture, what it is, and why it must be taken seriously determine the cultural health of an organisation and the steps to improve it examine the role of identity, values, capability, behaviour and environmental impact relating to culture give external providers of culture climate and engagement surveys a wide berth.

Above the Line smashes some of the well-established and costly myths about what culture is and how to work with it. It offers business leaders a faster and more effective approach to develop, nurture and leverage their own organisation's culture to achieve higher levels of staff engagement, increased customer satisfaction and improved business performance.
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Table of contents

About the author xi


Acknowledgements xiii


Introduction xv


Part I: Understanding culture 1


1 What is culture? 3


2 Why organisations should take culture seriously 19


3 Aligning culture and strategy 33


Part II: Above the line culture 65


4 Above and below the line cultures 67


5 Below the line stages: dead cultures 99


6 Below the line stages: dying cultures 103


7 Below the line stages: disabled cultures 109


8 Crossing the line: a shift in perspective 119


9 Above the line cultures: stable 125


10 Above the line cultures: successful 131


11 Above the line cultures: excelling 139


12 A glimpse behind the curtain: consciousness and culture 151


Part III: Elevating culture 157


13 Cultural buoyancy devices 159


14 Leaders worth following 165


15 Work worth doing 175


16 Cultures worth contributing to 187


Part IV: Culture planning 197


17 Preparing to plan 199


18 Culture plan 1: purpose 203


19 Culture plan 2: identity 205


20 Culture plan 3: values 209


21 Culture plan 4: capability 213


22 Culture plan 5: behaviour 215


23 Culture plan 6: environment 219


24 Culture plan example 227


25 A final word of encouragement 233


26 Next steps 235


Bibliography 237


Index 239
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About Michael Henderson

Michael Henderson is a corporate anthropologist and has 30 years' experience consulting to organisations to enhance their workplace culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture.
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Rating details

6 ratings
4.33 out of 5 stars
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4 33% (2)
3 17% (1)
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