The 7 Principles of Conflict Resolution

The 7 Principles of Conflict Resolution : How to resolve disputes, defuse difficult situations and reach agreement

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Description

7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner.



This books sets the out 7 principles to create and maintain successful, workable relationships through effective conflict resolution. It provides you with the tools to resolve or mediate difficult conversations and conflict situations whatever the situation or context and help other people do the same to transform professional and personal relationships permanently. Crucially, it allows you to achieve results without the need to go to court or litigation even when conflict has escalated or is entrenched.



The 7 principles to effective conflict resolution will enable you to understand, discuss and resolve problematic situations whether as an individual or organisation:



1. Acknowledge the Conflict

2. Take Control: building resolution focussed conversations

3. Construct a Resolution with the Conflict Resolution Framework

4. Enable others' Success

5. Build the Resolution Culture

6. Walk the Walk

7. Engage the safety net: When informal resolution doesn't work



7 Principles of Conflict Resolution will guide you through the process from beginning to end, with a framework for conversations and tools, techniques and strategies that work. There are also templates, exercises and worksheets that you can use to support conversations.
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Product details

  • Paperback | 232 pages
  • 150 x 230 x 75mm | 367g
  • FT Publishing International
  • Harlow, United Kingdom
  • English
  • 1292220929
  • 9781292220925
  • 2,072,808

Back cover copy

"It has something in it for everyone: mediators, lawyers and people in conflict. Read it, and you will come away with fresh skills and a renewed belief in the possibility of peacemaking."



Kenneth Cloke, author of The Dance of Opposites: Explorations in Mediation, Dialogue and Conflict Resolution Systems Design







"A copy of this book should be available in every workplace!"



Alastair Wilson, Chief Executive, School for Social Entrepreneur







The 7 Principles of Conflict Resolution is the comprehensive and practical guide to effective conflict resolution from the early stages to escalation. Whether you're new to the subject or an experienced practitioner, this is your go-to resource for handling difficult situations and confidently resolving disputes.







With practical tools and strategies drawing on real-life case studies to build your communication, negotiation and resolution skills, you will discover the 7 principles of conflict resolution to create and maintain successful, workable relationships.







This book provides you with proven tools to resolve or mediate difficult conversations and conflict situations whatever the circumstances or context. Crucially, it allows you to achieve results without the need to go to court or litigation even when conflict has escalated or is entrenched.







The 7 Principles of Conflict Resolution will guide you through the process from beginning to end, with a framework for conversations and tools, techniques and strategies that work. There are also templates, exercises and worksheets that you can use to support conversations.







Don't get caught up in a conflict - quickly achieve a peaceful conclusion without the legal costs.
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Table of contents

PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION
1 What you need to know about conflict
2 The language of early conflict resolution
3 Mediation: What it is and why it works
PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION
4 Principle 1: Acknowledge the conflict
5 Principle 2: Take control of your response
6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)
7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)
8 Principle 4: Manage the resolution - the soft mediation assignment
9 Principle 5: Build a culture of early conflict resolution
10 Principle 6: Walk the walk - using conflict resolution tools in everyday life
11 Principle 7: Engage the safety net - what to do when informal conflict resolution doesn't work
PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION
12 Getting the mediation process off the ground
13 Preparing for mediation
14 Becoming a mediator
APPENDICES
Appendix 1: Employee questionnaire
Appendix 2: Director/team lead questionnaire
Appendix 3: Head of legal/HR/finance questionnaire
Appendix 4: Client/stakeholder questionnaire
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About Louisa Weinstein

Louisa Weinstein is Founder and Director of The Conflict Resolution Centre and a leading expert in conflict resolution and mediation. Louisa is an experienced mediation and trainer having practiced since 2004. She has carried out extensive mediations covering property, construction, corporate-commercial, shareholder disputes, media with a range of corporate, public sector and high profile clients. She is also a regular contributor to the Civil Mediation Council having also spoken at the Annual Conference this year.
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