101 WAYS TO BOOST CUSTOMER SATISFACTION`
This practical handbook suggests 101 ways to build and maintain customer satisfaction. It focuses on the internal as well as external business practices which affect relationships with customers, and teaches how to build strong, lasting and profitable relationships.
- Book | 128 pages
- 30 Oct 1997
- Kogan Page Ltd
- London, United Kingdom
Table of contents
Cultivate your customer service; quicken your quality; captivate your customer relations; bring about your business processes; crystallize your communications; enhance your employee relations; improve your image.