101 Quick Tips : Create a Great Customer Experience
101 Quick Tips: Create a Great Customer Experience brings together two of the most respected and accomplished customer service exponents in New Zealand. This is top tips for communication, acquiring and maintaining customers and promoting excellence within your organisation.
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- Paperback | 128 pages
- 138 x 162 x 8mm | 222.26g
- 08 Jul 2009
- Penguin Group (NZ)
- Penguin Books (NZ)
- Auckland, New Zealand
About Debbie Mayo-Smith
A native New Yorker, Debbie Mayo-Smith is Managing Director of Successful Internet Strategies. Today, Debbie is hailed as an International email and Internet marketing expert, and has an extremely busy practice in the Asia-Pacific region as an international keynote speaker, author, consultant, website strategist and workshop presenter. Dr Ian Brooks is New Zealand's leading expert on customer care, creating customer value and becoming customer driven. He has written over 14 books on business management and customer care.