Help
Help topics
Welcome to customer service at The Book Depository.
We're committed to giving our customers the best possible experience of book buying online, with availability over six million titles within 48 hours and free worldwide shipping.
The links below summarise the answers to some of the most common queries we receive, however we're always happy to hear from customers, you can contact us directly via our online contact form.
All the very best
Kieron- eBooks
- eBooks FAQ
Key People
The Book Depository
Our Managing Director is Kieron Smith, previously MD of BookRabbit, Head of Online at Waterstone's and GAME Stores Group. Kieron has over 12 years book industry experience working for WHSmith Retail, Ottakar's and BCA. He can be contacted via
.Our IT Director is Will Jones, previously IT Director of BookRabbit, IT Solutions Manager at Waterstone's and Retail Consultant at Conchango. Prior to this Will was part of the team that launched John Lewis Direct.
Our Financial Director is Paul Cripps, joined the company in 2008 bringing financial experience to the company after working for a variety of companies across different industries within Gloucestershire over the past 10 years since qualifying with Hazlewoods LLP Chartered accountants.
Our Commercial Trading Manager is Steve Potter, who was Commercial Trading Manager at BookRabbit, and before that at EUK in DVD buying and WHSmith Travel. Steve can be contacted via
.Stuart Felton is one of our owners and our Chief Operating Officer. Stuart has had 15 years commercial experience in FMCG and in the Automotive arena. He has an Engineering and Industrial Management degree from The University of Liverpool.
Our Chief Technical Officer is Emad El Deen El Akehal, originally from Egypt, who has a MSc in Information Technology from The IT University of Copenhagen. Emad has worked throughout Europe and the Middle East. He is currently leading the PhD research project into Multiagent e-Trading at The University of Bath.
