Welcome to customer service at The Book Depository.
We're committed to giving our customers the best possible experience of book buying online, with availability over 9 million titles within 48 hours and free worldwide shipping.
The links below summarise the answers to some of the most common queries we receive, however we're always happy to hear from customers, you can contact us directly via our online contact form.
All the very best
- Common Questions
- You & Yours
- Delivery and shipping
- Prices and offers
- About Us
If you have lost your password, go to the login screen and below the login boxes you'll see a link to Forgotten Password. Click on this link and you will be asked to enter the e-mail address attached to your account, once you've entered this you'll be sent a link – click on this to enter a new password.
Please note that resetting your password in this way will result in any stored addresses and cards being deleted from your account. However it will not affect any of your existing orders.
If you no longer have access to your e-mail address, you will have to set up a new account entirely.