Welcome to customer service at The Book Depository.
We're committed to giving our customers the best possible experience of book buying online, with availability over 9 million titles within 48 hours and free worldwide delivery.
The links below summarise the answers to some of the most common queries we receive, however we're always happy to hear from customers, you can contact us directly via our online contact form.
- Common Questions
- You & Yours
- Delivery and shipping
- Prices and offers
- About Us
When will my order arrive?
The first place to check is the Order Tracking page on the site this enables you to see the status of your order even if you don't have an account with us. All you need is your order number and surname.
You are able to track all of your orders online by logging into your account and choosing order history. However you do need to have an account with us to do this, you can set up an account here.
Our delivery times are based on the number of working days (Monday - Friday) you should expect to receive your delivery by. Delivery times may vary for each item even if they are ordered at the same time.
You should always check the availability as shown on the Product Details page. You will receive more information about the estimated delivery time in the automatic order confirmation email sent after your order has been placed.
If your order is overdue and your order tracking account does not state that the order has been shipped, please contact our Customer Services Department by using the online contact form.
If it does show as shipped and hasn't turned arrived in the expected time, please check with your local delivery office before contacting us with the details.
Our books are despatched by Royal Mail and they suggest that the following timelines are an appropriate guide to how long you should expect for your books to reach you after they have been despatched by us:
Standard delivery United Kingdom 3-5 working days
Standard delivery Europe 7-10 working days
Standard delivery US & Canada up to 14 working days
Standard delivery Australia 7-10 working days
Standard delivery South America 10-15 working days
Rest of the World 7-10 working days
We use Royal Mail for our despatches in the UK and Royal Mail Priority Airmail for International shipments.