Welcome to customer service at Book Depository.
We're committed to giving our customers the best possible experience of book buying online, with availability over 9 million titles within 48 hours and free delivery worldwide.
The links below summarise the answers to some of the most common queries we receive, however we're always happy to hear from customers, you can contact us directly via our online contact form.
- Common Questions
- You & Yours
- Delivery and shipping
- Prices and offers
- About Us
When will my order arrive?
Dispatch times may vary for each item even if they are ordered at the same time. It really depends on the book -- you can see the relevant info on its page. You'll get a jolly email when your item has been dispatched so you can start making room on your shelves for your new books!
Once your order has been dispatched, we offer the following times for delivery in business days (Mon-Fri): United Kingdom: 2-5 business days Ireland: 4-6 business days Europe: 4-8 business days Australia & New Zealand: 5-8 business days US & Canada: 5-8 business days Singapore & Hong Kong: 5-9 business days South America: 10-15 business days All other countries: 7-10 business days
You can check your order here. If you were logged in when you placed the order, you can also have a look at your order history.
If your order is still processing, that means that we are searching the world for your items! If your order shows as dispatched and hasn't arrived in the expected time, please check with your local delivery office before contacting us with the details.