Welcome to customer service at The Book Depository.
We're committed to giving our customers the best possible experience of book buying online, with availability over 9 million titles within 48 hours and free worldwide shipping.
The links below summarise the answers to some of the most common queries we receive, however we're always happy to hear from customers, you can contact us directly via our online contact form.
- Common Questions
- You & Yours
- Delivery and shipping
- Prices and offers
- About Us
At The Book Depository you can shop safe in the knowledge that your name, address, credit card details, and other information are all 100% safe. We want our customers to shop with confidence, and we offer the assurance that no credit card or debit card fraud has ever resulted from making an online purchase with The Book Depository.
We have taken all possible steps to secure your credit card details by using high grade Secure Socket Layer (SSL) for all transactions involving information passed between your computer and our server. SSL encrypts the data so that no-one will be able to access the data in its original format. When you are on a secure part of our website, you will see the "padlock" icon in your browser, which confirms that any information you send will be in a secure format.
Please note that in the event of unauthorised use of your card you should notify your card provider in accordance with their own procedures.
If you need any additional information about our Security and Privacy policies, please contact our Customer Service team on firstname.lastname@example.org and one of our trained Customer Service staff will be happy to advise you.