Welcome to customer service at The Book Depository.
We're committed to giving our customers the best possible experience of book buying online, with availability over 9 million titles within 48 hours and free worldwide shipping.
The links below summarise the answers to some of the most common queries we receive, however we're always happy to hear from customers, you can contact us directly via our online contact form.
- Common Questions
- You & Yours
- Delivery and shipping
- Prices and offers
- About Us
Here at The Book Depository, we are fully committed to meeting the requirements of the Disability Discrimination Act. We are making every effort to ensure our communications are accessible to those with special needs. To this end, our website adheres to priority 1, 2 and 3 guidelines of the W3 Web Content Accessibility Guidelines.
We have implimented Access keys in our site based on Direct.gov - Access key details.
These are the current access keys we have set:
- 0 - Accessibility info (including accesskey information)
- 1 - Home
- 2 - Content of current page
- 3 - Page menu/categories
- 4 - Book search
- 5 - Full basket
- 6 - Help
- 7 - Login/register (Log out when logged in)
- 8 - Terms and Conditions
- 9 - Contact us
Many browsers (such as JAWS, Home Page Reader, Lynx and Opera) can extract the list of links on a page and allow you to browse the links separately from the page. Link text is never duplicated on our site. Two links on the same page with the same link text always point to the same address.
We continually make efforts to minimise the number of PDFs on our site. Where they appear, they are accompanied by a link to the Adobe site where you can download free Acrobat Reader software, allowing you to view these documents.
Help with finding content
Every page of the site features a 'Help' link at the top. Our help section exists to help you find your way to key information in the site. It also features tips on how to use search on the site.
Decorative and functional images feature null ALT attributes. Other images on the site include descriptive ALT attributes.
The site is free of frames and uses a cascading style sheet. Tables are used for tabular data, but we have avoided using them to dictate the layout of our pages. The stylesheet uses relative font sizes and is written to display pages correctly in most commonly-used browsers.
Most modern browsers have an option to increase the size of viewable text. This is generally located in the top toolbar of your browser under the 'View' option. You can also use the CTRL key with the '+' plus key (to make text larger) or the '-' minus key (to make text smaller)