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    Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests (Paperback) By (author) Jeffrey Rubin, By (author) Dana Chisnell, Foreword by Jared M. Spool

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    DescriptionWhether it's software, a cell phone, or a refrigerator, your customer wants no, expects your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.


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  • Full bibliographic data for Handbook of Usability Testing

    Title
    Handbook of Usability Testing
    Subtitle
    How to Plan, Design, and Conduct Effective Tests
    Authors and contributors
    By (author) Jeffrey Rubin, By (author) Dana Chisnell, Foreword by Jared M. Spool
    Physical properties
    Format: Paperback
    Number of pages: 384
    Width: 190 mm
    Height: 235 mm
    Thickness: 21 mm
    Weight: 584 g
    Language
    English
    ISBN
    ISBN 13: 9780470185483
    ISBN 10: 0470185481
    Classifications

    BIC E4L: COM
    Nielsen BookScan Product Class 3: S10.2
    B&T Book Type: NF
    B&T Modifier: Region of Publication: 01
    B&T Modifier: Subject Development: 20
    BIC subject category V2: UY
    B&T General Subject: 710
    B&T Modifier: Academic Level: 03
    B&T Modifier: Text Format: 01
    B&T Merchandise Category: COM
    Ingram Subject Code: XG
    Libri: I-XG
    BISAC V2.8: COM079010
    Warengruppen-Systematik des deutschen Buchhandels: 16330
    BISAC V2.8: TEC046000, COM070000
    DC22: 005.437, 005.4/37
    BISAC V2.8: TEC022000
    LC subject heading: ,
    B&T Approval Code: A65260000
    BISAC V2.8: MED108000
    B&T Approval Code: A80560000
    LC classification: QA76.9.U83 R82 2008
    B&T Approval Code: M85240000
    Edition
    2, Revised
    Edition statement
    2nd Revised edition
    Publisher
    John Wiley and Sons Ltd
    Imprint name
    John Wiley & Sons Ltd
    Publication date
    12 May 2008
    Publication City/Country
    Chichester
    Author Information
    Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide. Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982. For more information, please access the author's website at http://www.usabilityworks.net Author's blog: http://usabilitytestinghowto.blogspot.com
    Back cover copy
    Is your product user-friendly? Take these steps to find outWhether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants -- no, expects -- your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.Learn to recognize factors that limit usabilityDecide whether testing should occur in a lab setting or at the site where the product is usedSet up a test plan to assess goals for your product's usabilityChoose and train effective test moderatorsDecide on the best way to collect and review dataReport the results and make recommendationsLearn user-centered design principles and practices -- the context for usability testingReap the benefits of templates, tables, models, case studies, and other tools of the tradeCompanion Web site Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates
    Table of contents
    Acknowledgments. Foreword. Preface to the Second Edition. Part One Usability Testing: An Overview. Chapter 1 What Makes Something Usable? Chapter 2 What Is Usability Testing? Chapter 3 When Should You Test? Chapter 4 Skills for Test Moderators. Part Two The Process for Conducting a Test. Chapter 5 Develop the Test Plan. Chapter 6 Set Up a Testing Environment. Chapter 7 Find and Select Participants. Chapter 8 Prepare Test Materials. Chapter 9 Conduct the Test Sessions. Chapter 10 Debrief the Participant and Observers. Chapter 11 Analyze Data and Observations. Chapter 12 Report Findings and Recommendations. Part Three Advanced Techniques. Chapter 13 Variations on the Basic Method. Chapter 14 Expanding from Usability Testing to Designing the User Experience. Afterword. Index.