Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests

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By (author) Jeffrey Rubin, By (author) Dana Chisnell, Foreword by Jared M. Spool

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  • Publisher: John Wiley & Sons Ltd
  • Format: Paperback | 384 pages
  • Dimensions: 188mm x 231mm x 23mm | 612g
  • Publication date: 12 May 2008
  • Publication City/Country: Chichester
  • ISBN 10: 0470185481
  • ISBN 13: 9780470185483
  • Edition: 2, Revised
  • Edition statement: 2nd Revised edition
  • Sales rank: 151,138

Product description

Whether it's software, a cell phone, or a refrigerator, your customer wants no, expects your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

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Author information

Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide. Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982. For more information, please access the author's website at http://www.usabilityworks.net Author's blog: http://usabilitytestinghowto.blogspot.com

Back cover copy

Is your product user-friendly? Take these steps to find outWhether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants -- no, expects -- your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.Learn to recognize factors that limit usabilityDecide whether testing should occur in a lab setting or at the site where the product is usedSet up a test plan to assess goals for your product's usabilityChoose and train effective test moderatorsDecide on the best way to collect and review dataReport the results and make recommendationsLearn user-centered design principles and practices -- the context for usability testingReap the benefits of templates, tables, models, case studies, and other tools of the tradeCompanion Web site Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

Table of contents

Acknowledgments. Foreword. Preface to the Second Edition. Part One Usability Testing: An Overview. Chapter 1 What Makes Something Usable? Chapter 2 What Is Usability Testing? Chapter 3 When Should You Test? Chapter 4 Skills for Test Moderators. Part Two The Process for Conducting a Test. Chapter 5 Develop the Test Plan. Chapter 6 Set Up a Testing Environment. Chapter 7 Find and Select Participants. Chapter 8 Prepare Test Materials. Chapter 9 Conduct the Test Sessions. Chapter 10 Debrief the Participant and Observers. Chapter 11 Analyze Data and Observations. Chapter 12 Report Findings and Recommendations. Part Three Advanced Techniques. Chapter 13 Variations on the Basic Method. Chapter 14 Expanding from Usability Testing to Designing the User Experience. Afterword. Index.