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  Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Harvard Business School Press) (Hardback) By (author) Frances Frei, By (author) Anne Morriss

  

  

  $24.68 - Save $5.27 17% off - RRP $29.95 Free shipping worldwide (to United States and
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  Short Description for Uncommon Service Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.
  Full description

  • Publisher: Harvard Business School Press
  • Published: 02 July 2012
  • Format: Hardback 256 pages
  • See: Full bibliographic data
  • Categories: Management & Management Techniques | Customer Services | Service Industries
  • ISBN 13: 9781422133316 ISBN 10: 1422133311
  • Sales rank: 111,865

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