Travel and Tourism Management

Travel and Tourism Management


By (author) Nigel Evans, By (author) Warwick Frost

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  • Publisher: Hospitality Press
  • Format: Paperback | 171 pages
  • Dimensions: 170mm x 250mm
  • Publication date: 24 November 2003
  • Publication City/Country: Elsternwick
  • ISBN 10: 1862505179
  • ISBN 13: 9781862505179

Product description

Travel & Tour Management is designed for a one semester, undergraduate, tourism management courses. It encompasses a unique coverage of the emerging area of tour management. Travel and tour management, in the real world, is an essential component of virtually all management positions in tourism (either directly or through business contact with travel and tour operators). It is important that every tourism student has a reasonable knowledge of these sectors and how they interact with other sectors. Frost defines a manager as one who makes decisions, irrespective of their title. This view of management is the foundation for the textbook. The author stresses that managers must be aware that things change. Rather than learning how to follow specific processes, students are encouraged to understand how to manage change and take opportunities as they present.

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Table of contents

Introduction 1. Travel, tours and tourism 2. Travel agents 3. Direct selling and the Internet 4. Government regulation and travel agents 5. Air travel 6. Tours and tourists 7. Tour operators and wholesalers 8. Cruises 9. Legal and safety responsibilities of tour operators 10. Interpretation and authenticity 11. Case studies of tours