This is Service Design Thinking: Basics, Tools, Cases

This is Service Design Thinking: Basics, Tools, Cases


By (author) Jakob Schneider, By (author) Marc Stickdorn

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  • Publisher: BIS Publishers B.V.
  • Format: Hardback | 382 pages
  • Dimensions: 182mm x 248mm x 34mm | 1,080g
  • Publication date: 1 June 2012
  • Publication City/Country: Amsterdam
  • ISBN 10: 9063692560
  • ISBN 13: 9789063692568
  • Edition statement: Nachdruck.
  • Illustrations note: Black and White
  • Sales rank: 44,539

Product description

The book introduces the emerging field of service design thinking in an accessible manner to beginners and students and it broadens the knowledge and can act as a resource for experienced design professionals. It showcases twenty-five adaptable service design tools and gives concrete examples of the practice of service design through five international case studies.

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