Telephoning in English

Telephoning in English

CD-Audio Cambridge Professional English

By (author) B. Jean Naterop, By (author) Rod Revell

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  • Format: CD-Audio | 144 pages
  • Dimensions: 124mm x 142mm x 12mm | 100g
  • Publication date: 31 August 2004
  • Publication City/Country: Cambridge
  • ISBN 10: 0521539137
  • ISBN 13: 9780521539135
  • Edition: 3, Revised
  • Edition statement: 3rd Revised edition
  • Illustrations note: 5 line figures 10 halftones 10 exercises
  • Sales rank: 641,167

Product description

Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English.

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Table of contents

Unit 1: How can I help you?: Unit 2: Hold the line, please? Unit 3: Getting a quote: Unit 4: Placing an order: Unit 5: Bookings and arrangements: Unit 6: A change of plan: Unit 7 What's the problem?: Unit 8 Handling complaints. Key and tapescripts.