Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way

Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way

Paperback

By (author) John Seddon

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  • Publisher: Triarchy Press
  • Format: Paperback | 224 pages
  • Dimensions: 170mm x 241mm x 15mm | 499g
  • Publication date: 30 April 2008
  • Publication City/Country: Bridport
  • ISBN 10: 0955008182
  • ISBN 13: 9780955008184
  • Edition statement: New ed.
  • Illustrations note: black & white illustrations
  • Sales rank: 97,575

Product description

John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently.

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