Systems Thinking in the Public Sector

Systems Thinking in the Public Sector : The Failure of the Reform Regime.... and a Manifesto for a Better Way

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John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently.

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  • Paperback | 224 pages
  • 170.18 x 241.3 x 15.24mm | 498.95g
  • Triarchy Press
  • BridportUnited Kingdom
  • English
  • New ed.
  • black & white illustrations
  • 0955008182
  • 9780955008184
  • 84,440

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