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    Sources of Power: How People Make Decisions (Hardback) By (author) Gary Klein


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    DescriptionAnyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Gary Klein is one of the developers of the naturalistic decision making approach, which views people as inherently skilled and experienced. This work documents human strengths and capabilities. Since 1985 Klein has conducted fieldwork to find out how people tackle challenges in difficult, nonroutine situations. This book is based on observations of humans acting under such real-life constraints as time pressure, high stakes, personal responsibility, and shifting conditions. The professionals studied include firefighters, critical care nurses, pilots, nuclear power plant operators, battle planners, and chess masters. Each chapter builds on key incidents and examples to make the description of the methodology and phenomena more vivid. In addition to providing information that can be used by professionals in management, psychology, engineering, and other fields, the book presents an overview of the research approach of naturalistic decision making and discusses the strengths people bring to difficult tasks.

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  • Full bibliographic data for Sources of Power

    Sources of Power
    How People Make Decisions
    Authors and contributors
    By (author) Gary Klein
    Physical properties
    Format: Hardback
    Number of pages: 348
    Width: 150 mm
    Height: 226 mm
    Thickness: 26 mm
    Weight: 621 g
    ISBN 13: 9780262112277
    ISBN 10: 0262112272

    BIC E4L: GEN
    BIC subject category V2: JMR
    LC subject heading:
    BIC subject category V2: KJMD
    Nielsen BookScan Product Class 3: S3.5
    BISAC V2.8: BUS019000
    DC21: 153.83
    BISAC V2.8: PSY003000
    BIC subject category V2: GPQ
    BISAC V2.8: BUS025000, BUS041000
    Thema V1.0: JMR, KJMD, GPQ
    Illustrations note
    MIT Press Ltd
    Imprint name
    MIT Press
    Publication date
    09 March 1998
    Publication City/Country
    Cambridge, Mass.
    Review quote
    "Most studies of decision-making treat humans like rats in a laboratory. But Dr. Klein, a cognitive psychologist, spent a decade watching fire commanders, fighter pilots, paramedics and others making split-second decisions on the job, and this book is a clear and engaging account of his findings."-- Thomas Petzinger, Jr., "The Wall Street Journal"
    Table of contents
    Chronicling the strengths used in making difficult decisions; learning from the firefighters; the recognition-primed decision model; the power of intuition; the power of mental simulation; the Vincennes shootdown; mental simulation and decision making; the power to spot leverage points; nonlinear aspects of problem solving; the power to see the invisible; the power of stories; the power of metaphors and analogues; the power of read minds; the power of the team mind; the power of rational analysis and the problem of hyperrationality; why good people make poor decisions; conclusions.