Six Sigma and the Quality Toolbox: For Service and Manufacturing

Six Sigma and the Quality Toolbox: For Service and Manufacturing


By (author) John Bicheno, By (author) Philip Catherwood


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  • Publisher: Picsie Books
  • Format: Paperback | 156 pages
  • Dimensions: 184mm x 236mm x 12mm | 322g
  • Publication date: 31 January 2005
  • Publication City/Country: Buckingham
  • ISBN 10: 0954124421
  • ISBN 13: 9780954124427
  • Illustrations note: black & white illustrations
  • Sales rank: 314,487

Product description

A fully revised and extended version of the best selling 'Quality 75', the book includes a full range of Six Sigma tools and philosophy. It is a unique compilation of tools and concepts from Six Sigma, Traditional Quality Management (including notes on the 'Gurus'), Service Quality, and relevant Lean manufacturing. The book is aimed at practising managers from Service and Manufacturing, Green Belt practitioners and Black Belts wishing to extend their expertise into Service Quality and Lean. MBA students and final year undergraduates will find the book an invaluable quick reference to quality, operations, customer relationships and improvement.

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