The Six Sigma Handbook

The Six Sigma Handbook


By (author) Thomas Pyzdek, By (author) Paul A. Keller

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  • Publisher: MCGRAW-HILL Professional
  • Format: Hardback | 608 pages
  • Dimensions: 185mm x 236mm x 86mm | 1,383g
  • Publication date: 1 June 2014
  • ISBN 10: 0071840532
  • ISBN 13: 9780071840538
  • Edition: 4
  • Edition statement: 4th edition
  • Illustrations note: black & white illustrations, black & white tables, figures
  • Sales rank: 95,981

Product description

This fully revised bestseller integrates Lean methodologies and certification coverage and features bonus videos, quizzes, and sample files The Six Sigma Handbook, Fourth Edition reveals how to realize significant gains in quality, productivity, and sales in any organization. This new edition offers vast improvements to examples and offers videos, sample data files for download, and online quizzes for all levels of Six Sigma certification. The content features further integration of Lean methods and examples, healthcare examples, risk management, and case studies of various deployment and analysis techniques. Includes two sample quizzes for Six Sigma certification, one for Green Belt candidates and one for Black Belt candidates Links to five videos that walk you through specific processes, such as Minitab functions, statistical process control, and how to read a Pareto chart Clearly defines the management responsibilities and actions necessary for successful deployment. Fully incorporates Lean, problem-solving, and statistical techniques within the Six Sigma methodology

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Author information

Thomas Pyzdek holds more than 50 copyrights including The Six Sigma Handbook, TheQuality Engineering Handbook and The Handbook of Quality Management. His works are used by thousands of universities and organizations around the world to teach process excellence. He offers online training and certification in Six Sigma, Lean and Lean Six Sigma. Pyzdek has provided training and consulting to employers and clients in all industries since 1967. He provides consulting guidance from the executive suite to "Belts"working in the trenches. Pyzdek is a Fellow of ASQ and recipient of the ASQ Edward's Medal and the Simon Collier Quality Award, both for outstanding contributions to thefield of quality management, and the ASQ E.L. Grant Medal for outstanding contributions to Quality Education. Pyzdek serves on numerous editorial boards, including TheQuality Management Journal, Quality Engineering, and International Journal of Six Sigma and Competitive Advantage. Paul Keller is President of Quality America, Inc., where he works with clients to successfullyimplement quality improvement concepts and techniques across a full spectrum of manufacturing and service sectors. His online courses and training materials areavailable through select colleges and universities worldwide, as well as through Quality America's website. In addition to a number of published articles in quality improvement, Keller has authored Six Sigma Demystified (McGraw-Hill, 2005) and Statistical ProcessControl Demystified (McGraw-Hill, 2011), and co-authored (with Pyzdek) The Handbookfor Quality Management, Second Edition (McGraw-Hill, 2011) and the third and fourth editions of The Six Sigma Handbook.

Table of contents

Part I: Six Sigma Implementation and Management 1.Building the Responsive Six Sigma Organization 2.Recognizing and Capitalizing onOpportunity 3. Data-Driven Management 4. Maximizing Resources Part II: Six Sigma Tools & Techniques 5.Project Management Using DMAIC and DMADV 6. The Define Phase 7. The Measure Phase 8. Process Behavior Charts 9. Measurement Systems Evaluation 10.Analyze Phase 11.The Improve/Design Phase 12. Control/Verify Phase Appendices Glossary of Basic Statistical Terms Area Under the Standard Normal Curve Critical Values of the t-Distribution Chi-Square Distribtion F Distribution Poisson Probability Sums Tolerance Interval Factors Control Chart Constants Control Chart Equations Table of d Values Factors for Short Run Control Charts Sample Customer Survey Process Levels and Equivalent PPM Quality Levels Black Belt Effectiveness Certification Green Belt Effectiveness Certification AHP Using Microsoft Excel