The Service Systems Toolbox

The Service Systems Toolbox

By (author) 

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Expected delivery to the United States by Christmas Expected to be delivered to the United States by Christmas


A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and more

Product details

  • Paperback | 352 pages
  • 178 x 250 x 22mm | 639.56g
  • Picsie Books
  • Buckingham, United Kingdom
  • English
  • black & white illustrations
  • 0956830706
  • 9780956830708
  • 711,615