Service Delivery: Part 17

Service Delivery: Part 17

Paperback It Infrastructure Library Series

By (author) Great Britain: Office of Government Commerce

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  • Publisher: TSO
  • Format: Paperback | 391 pages
  • Dimensions: 210mm x 296mm x 22mm | 1,479g
  • Publication date: 1 May 2001
  • Publication City/Country: London
  • ISBN 10: 0113300174
  • ISBN 13: 9780113300174
  • Illustrations note: figs., graphs, tables
  • Sales rank: 922,630

Product description

This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.

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