Service Delivery: Part 17

Service Delivery: Part 17

Paperback It Infrastructure Library Series

By (author) Great Britain: Office of Government Commerce

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  • Publisher: TSO
  • Format: Paperback | 391 pages
  • Dimensions: 210mm x 296mm x 22mm | 1,479g
  • Publication date: 1 May 2001
  • Publication City/Country: London
  • ISBN 10: 0113300174
  • ISBN 13: 9780113300174
  • Edition: 1012
  • Edition statement: 12th Ed.
  • Illustrations note: figs., graphs, tables
  • Sales rank: 903,920

Product description

This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. It is the sister publication to service support which was published in 2000.

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