Secrets of Service Level Management: A Process Owner's Guide

Secrets of Service Level Management: A Process Owner's Guide

Paperback

By (author) Ami Nahari, By (author) Stationery Office, By (author) Craig J. LaCava

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  • Publisher: TSO
  • Format: Paperback | 305 pages
  • Dimensions: 216mm x 240mm x 15mm | 862g
  • Publication date: 30 April 2013
  • Publication City/Country: London
  • ISBN 10: 0113313527
  • ISBN 13: 9780113313525
  • Illustrations note: col. ill., col. figs, tables
  • Sales rank: 716,877

Product description

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.

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