• Secrets of Service Level Management: A Process Owner's Guide See large image

    Secrets of Service Level Management: A Process Owner's Guide (Paperback) By (author) Ami Nahari, By (author) Stationery Office, By (author) Craig J. LaCava

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    DescriptionAn ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.

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  • Full bibliographic data for Secrets of Service Level Management

    Secrets of Service Level Management
    A Process Owner's Guide
    Authors and contributors
    By (author) Ami Nahari, By (author) Stationery Office, By (author) Craig J. LaCava
    Physical properties
    Format: Paperback
    Number of pages: 305
    Width: 216 mm
    Height: 240 mm
    Thickness: 15 mm
    Weight: 862 g
    ISBN 13: 9780113313525
    ISBN 10: 0113313527

    BIC E4L: COM
    Nielsen BookScan Product Class 3: S10.2
    B&T Book Type: NF
    BIC geographical qualifier V2: 1DBK
    B&T Merchandise Category: TXT
    BIC subject category V2: KJ, UY
    B&T General Subject: 180
    LC classification: T
    Abridged Dewey: 658
    BISAC V2.8: BUS083000
    BIC subject category V2: 1DBK
    DC23: 004.068
    Illustrations note
    col. ill., col. figs, tables
    Imprint name
    Publication date
    30 April 2013
    Publication City/Country