Rethinking Public Service Delivery

Rethinking Public Service Delivery : Managing with External Providers

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Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things more

Product details

  • Paperback | 328 pages
  • 138 x 216 x 20mm | 399.16g
  • Palgrave MacMillan
  • Basingstoke, England, United Kingdom
  • English
  • 18 black & white tables, 11 figures
  • 0230237959
  • 9780230237957
  • 108,950

Review quote

'There is no other work that I am aware of which brings together so effectively the wide range of lessons we have learned about the consideration, initiation and management of the many new (and not so new) forms of alternative service delivery.' - John Langford, Canadian Public Administrationshow more

About John Alford

JOHN ALFORD is Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government. JANINE O'FLYNN is Professor of Public Management at the University of Melbourne, more

Table of contents

Introduction Mapping The Changing Shape of Public Service Delivery Benefits and Costs: What Government Organizations Seek From External Providers Motivations and Mechanisms: What External Providers Seek From Government Organizations Outsourcing and Contracting to Other Organizations Partnering and Collaboration with other organizations Calling on Volunteers Regulatees as Contributors to Social Outcomes Clients as Co-producers Managing in Multi-Party Networks of Providers A Contingency Framework for Decisions about Externalization Organizational Capabilities for Managing External Provision Conclusionshow more