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    Reference and Information Services: An Introduction (Paperback) By (author) Kay Ann Cassell, By (author) Uma Hiremath

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    DescriptionThis fully updated edition of the landmark textbook by Cassell and Hiremath is designed to complement every introductory library reference course and is the perfect text for students and librarians looking to expand their personal reference knowledge. Chapters on fundamental concepts, major reference sources and special topics in reference provide the basics you want with fresh insight you need on new issues in reference services and technology, including website development and maintenance, RSS feeds, social networking, and delivering reference services across multiple platforms. The companion website features new readings for each chapter and information about changes in reference tools described in these pages, as well as important new ones. As we enter a changing climate for all information services professionals, this book provides the tools you need to manage the ebb and flow of changing reference services in the 21st century. Guided by a national advisory board of educators and practitioners comprised of Marie L. Radford, Anita Ondrusek, Cheryl Knott Malone, and Stephanie Maata, this text expertly keeps up with new technologies and practices while still grounding you in the basics of reference work.

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  • Full bibliographic data for Reference and Information Services

    Reference and Information Services
    An Introduction
    Authors and contributors
    By (author) Kay Ann Cassell, By (author) Uma Hiremath
    Physical properties
    Format: Paperback
    Number of pages: 534
    Width: 153 mm
    Height: 229 mm
    Thickness: 32 mm
    Weight: 356 g
    ISBN 13: 9781856048392
    ISBN 10: 185604839X

    Nielsen BookScan Product Class 3: S3.7
    BIC E4L: LIB
    BISAC V2.8: LAN025000
    BIC subject category V2: GLM
    DC23: 025.52
    Thema V1.0: GLM
    3, Revised
    Edition statement
    3rd Revised edition
    Facet Publishing
    Imprint name
    Facet Publishing
    Publication date
    23 December 2012
    Publication City/Country
    Author Information
    Kay Ann Cassell is a Lecturer and Director of the MLIS Program in the School of Communication, Information and Library Studies at Rutgers, the State University of New Jersey. Uma Hiremath is Executive Director at the Ames Free Library, Massachusetts.
    Review quote
    "Different groups of readers will use the book in different ways. The comprehensiveness of its content may help new instructors to define the scope of a course on reference services, clarify the content of the course sections and design assignments. Library school students will benefit from reading the book cover-to-cover, and the most diligent of them will remember it as an important component of their education. Library practitioners are most likely to see the publication of a new edition as evidence of the continuing importance of reference services and, depending on their experience, will appreciate the concrete sections on answering reference questions, the discussion of reference practices in the technological context and some of the philosophical issues related to the reference librarian's work. The book is an irreplaceable source that can be recommended as an essential item for any library's professional collection." -- Collection Building
    Table of contents
    PART 1: FUNDAMENTAL CONCEPTS 1. Introduction to Reference and Information Services 2. Determining the Question: In-Person, Telephone, and Virtual Reference Interviews 3. Finding the Answer: Basic Search Techniques. PART 2: INTRODUCTION TO MAJOR REFERENCE SOURCES 4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks: Bibliographic Resources 5. Answering Questions about Anything and Everything: Encyclopedias 6. Answering Questions That Require Handy Facts: Ready Reference Sources 7. Answering Questions about Words: Dictionaries, Concordances, and Manuals 8. Answering Questions about Events and Issues, Past and Present: Databases (and Indexes) 9. Answering Questions about Health, Law, and Business: Special Guidelines and Sources 10. Answering Questions about Geography, Countries, and Travel: Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides 11. Answering Questions about the Lives of People: Biographical Information Sources 12. Answering Questions about Government and Related Issues: Government Information Sources PART 3: SPECIAL TOPICS IN REFERENCE AND INFORMATION WORK 13. When and How to Use the Internet as a Reference Tool 14. Readers' Advisory Services - Cindy Orr 15. Reference Sources and Services for Children and Young Adults - Meghan Harper 16. Information Literacy in the Reference Department PART 4: DEVELOPING AND MANAGING REFERENCE COLLECTIONS AND SERVICES 17. Selecting and Evaluating Reference Materials 18. Ethics in Reference - Angela Ecklund 19. Managing Reference Departments 20. Assessing and Improving Reference Services 21. Reference 2.0 22. The Future of Information Service.