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    Raving Fans!: Revolutionary Approach to Customer Service (The One Minute Manager) (Paperback) By (author) Kenneth H. Blanchard, By (author) Sheldon Bowles

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    DescriptionWith a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.


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  • Full bibliographic data for Raving Fans!

    Title
    Raving Fans!
    Subtitle
    Revolutionary Approach to Customer Service
    Authors and contributors
    By (author) Kenneth H. Blanchard, By (author) Sheldon Bowles
    Physical properties
    Format: Paperback
    Number of pages: 160
    Width: 130 mm
    Height: 197 mm
    Thickness: 11 mm
    Weight: 110 g
    Language
    English
    ISBN
    ISBN 13: 9780006530695
    ISBN 10: 0006530699
    Classifications

    BIC E4L: BUS
    Nielsen BookScan Product Class 3: S4.3
    BIC subject category V2: KJSU
    DC21: 658.812
    LC subject heading:
    Warengruppen-Systematik des deutschen Buchhandels: 17800
    BISAC V2.8: BUS018000
    Thema V1.0: KJSU
    Edition
    New edition
    Edition statement
    New edition
    Publisher
    HarperCollins Publishers
    Imprint name
    Harper
    Publication date
    15 June 1998
    Publication City/Country
    London
    Author Information
    Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 18 million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans!. The Blanchards currently live in San Diego.