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  Raving Fans (CD) (Audio) By (author) Kenneth H. Blanchard

  

  $12.17 - Save $2.83 18% off - RRP $15.00 Free shipping worldwide (to United States and
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  Short Description for Raving Fans (CD) Written in the parable style of "The One Minute Manager" by its co-author, "Raving Fans" uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month. Abridged. 2 CDs.
  Full description

  • Publisher: Random House US Audio
  • Published: 13 January 2004
  • Format: Audio
  • See: Full bibliographic data
  • Categories: Business & Management | Customer Services | Business Studies
  • ISBN 13: 9780739309537 ISBN 10: 0739309536
  • Sales rank: 73,699

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Full description for Raving Fans (CD)

• Told in the parable style of "The One Minute Manager," RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.