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    Raving Fans (CD) (Audio) By (author) Kenneth H. Blanchard

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    DescriptionTold in the parable style of "The One Minute Manager," RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.


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  • Full bibliographic data for Raving Fans (CD)

    Title
    Raving Fans (CD)
    Authors and contributors
    By (author) Kenneth H. Blanchard
    Physical properties
    Format: Audio
    Width: 124 mm
    Height: 142 mm
    Thickness: 10 mm
    Weight: 113 g
    Language
    English
    ISBN
    ISBN 13: 9780739309537
    ISBN 10: 0739309536
    Classifications

    BIC E4L: NFXX
    B&T Book Type: NF
    BIC E4L: WOR
    B&T Merchandise Category: AUD
    BIC subject category V2: YQV
    B&T Modifier: Region of Publication: 01
    B&T Modifier: Academic Level: 05
    BIC subject category V2: KJSU
    DC21: 658.812
    B&T Modifier: Subject Development: 10
    Nielsen BookScan Product Class 3: Y5.4
    LC subject heading:
    DC22: 658.812
    LC subject heading:
    LC classification: HF5415.5.B
    DC22: 658.8/12
    B&T Approval Code: A48760000
    B&T General Subject: 143
    Ingram Subject Code: JB
    Libri: I-JB
    BISAC V2.8: BUS000000
    Warengruppen-Systematik des deutschen Buchhandels: 58300
    LC classification: HF5415.5 .B528 2004
    Edition
    Abridged
    Edition statement
    abridged edition
    Publisher
    Random House USA Inc
    Imprint name
    Random House US Audio
    Publication date
    13 January 2004
    Publication City/Country
    New York
    Author Information
    Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books. Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation. The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks. "From the Cassette edition."
    Flap copy
    Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.