Raving Fans (CD)
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Raving Fans (CD)

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Description

Told in the parable style of "The One Minute Manager," RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Product details

  • Audio
  • 124.46 x 142.24 x 10.16mm | 113.4g
  • Random House USA Inc
  • Random House US Audio
  • New York, United States
  • English
  • Abridged
  • abridged edition
  • 0739309536
  • 9780739309537
  • 110,350

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Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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About Kenneth H. Blanchard

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.He is the co-author of The One Minute Manager and eleven other bestselling books. Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation. The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks. "From the Cassette edition.""

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