Pervasive Information Architecture: Designing Cross-Channel User Experiences

Pervasive Information Architecture: Designing Cross-Channel User Experiences

Paperback Morgan Kaufmann

By (author) Andrea Resmini, By (author) Luca Rosati

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  • Publisher: Morgan Kaufmann Publishers In
  • Format: Paperback | 272 pages
  • Dimensions: 188mm x 234mm x 18mm | 658g
  • Publication date: 17 May 2011
  • Publication City/Country: San Francisco
  • ISBN 10: 0123820944
  • ISBN 13: 9780123820945
  • Illustrations note: colour tables, maps, figures
  • Sales rank: 274,823

Product description

As physical and digital interactions intertwine, new challenges for digital product designers and developers, as well as, industrial designers and architects are materializing. While well versed in designing navigation, organization, and labelling of websites and software, professionals are faced the crucial challenge of how to apply these techniques to information systems that cross communication channels that link the digital world to the physical world. "Pervasive Information Architecture" provides examples showing why and how one would: model and shape information to adapt itself to users' needs, goals, and seeking strategies; reduce disorientation and increase legibility and way-finding in digital and physical spaces; alleviate the frustration associated with choosing from an ever-growing set of information, services, and goods; suggest relevant connections between pieces of information, services and goods to help users achieve their goals; master agile information structures while meeting the unique user needs on such devices as smart phones, GPS systems, and tablets; find out the 'why' and 'how' of pervasive information architecture (IA) through detailed examples and real-world stories; and, learn about trade-offs that can be made and techniques for even the most unique design challenges.

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Author information

Andrea is an information architect with FatDUX, a UX firm with headquarters in Copenhagen, and a researcher at the University of Bor s, Sweden. An ICT professional since 1989 and a practising information architect since 1999, Andrea holds a PhD in Legal Informatics and a MA in Architecture and Industrial Design, and he is currently President of the Information Architecture Institute. He pretends to play the piano, reads far too many books, chairs the Italian IA Summit, and co-founded the Journal of Information Architecture. Luca is a freelance information architect. One of Italy's pioneer, he has been a speaker at several international conferences - including EuroIA, the IA Summit, and HCI International. Luca is the co-author of the book Organizing Knowledge: From Libraries to Information Architecture for the Web (Tecniche Nuove, 2006) and the author of Information Architecture: From Everyday things to the Web (Apogeo, 2007). He is a member of the EuroIA Organizing Committee, sits on the Italian IA Summit Board, and is and editor for the Journal of Information Architecture.

Review quote

"This book is required reading for all information architects and user experience designers. It's a brilliant guide to the design of products and experiences that bridge multiple platforms and channels. The best book you'll find about the emerging practice of cross-channel user experience design."-- Peter Morville, foreword author and author of Ambient Findability and co-author of Information Architecture for the World Wide Web "The rise of pervasive technology encourages information to roam free from the confines of the desktop into every aspect of our lives. To navigate this complex, cross-media environment, we need master architects. This book, from two of the field's foremost thinkers, is a shining landmark for this new world."-- Cennydd Bowles, author, Undercover User Experience Design "It has been a long time since I've been excited about an Information Architecture book. Andrea and Luca have done something truly innovative in bringing Information Architecture out of the design studio and into the streets. A lot of people talk about "pervasive" and "holistic" as ideals -- this book provides solid thought around cross-channel/multi-channel customer experience design. It effectively challenges the view that any one service delivery channel (such as web, or call center, or shopfront) can be considered in isolation. I will be actively recommending this book to colleagues and clients."-- Andrew Boyd, UX Community Lead, SMS Management and Technology (http://smsmt.com) "Resmini and Rosati have delivered a landmark volume in the evolution of information architecture, communicating relatively esoteric insights about our changing info-landscape in a humane and personable manner. If your work involves shaping how people experience digital and data-informed products and services, then you need to read this book."-Christian Crumlish, co-author of Designing Social Interfaces "This unique text offers an attractive, reader-friendly layout, demonstrating concepts creatively with thought-provoking color and b&w photos, illustrations, and images, many from art history. The volume is designed so that readers can jump from image to image and find the core ideas of the chapter. Sidebars of key ideas also increase the book's browsability. Employing a multidisciplinary approach to information architecture and the design of the new pervasive information spaces, the book draws on insights in diverse disciplines from cognitive psychology to cinema. Each chapter begins with a short story and concludes with case studies and a list of articles, books, movies, and videos. Part 1 surveys information architecture as both a field of practice and a research discipline. Part 2 illustrates five design principles, and Part 3 shows how to apply these principles with a real-life case study. Parts 2 and 3 include boxed contributions from international authors, researchers, and practitioners. Readers can access a companion web site and a blog."--Reference and Research Book News

Table of contents

PART 1 - FOUNDATIONS Chapter 1- From Multi-channel to Cross-media Chapter 2- Towards a Pervasive Information Architecture PART 2 - HEURISTICS Chapter 3- Heuristics for a Pervasive Information Architecture Chapter 4- Place-making Chapter 5- Consistency Chapter 6- Resilience Chapter 7- Reduction Chapter 8- Correlation PART 3 - SYNTHESIS Chapter 9- Designing Cross-channel User Experiences