Operational support and analysis: ITIL Intermediate Capability Handbook

Operational support and analysis: ITIL Intermediate Capability Handbook

Paperback

By (author) Stationery Office, By (author) Alison Cartlidge

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  • Publisher: TSO
  • Format: Paperback | 191 pages
  • Dimensions: 109mm x 170mm x 10mm | 164g
  • Publication date: 4 November 2013
  • Publication City/Country: London
  • ISBN 10: 0113314299
  • ISBN 13: 9780113314294
  • Edition statement: 2nd ed
  • Illustrations note: col. figs
  • Sales rank: 331,977

Product description

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

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