The Now Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social

The Now Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social

Hardback

By (author) Amber Naslund, By (author) Jay Baer

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  • Publisher: John Wiley & Sons Ltd
  • Format: Hardback | 224 pages
  • Dimensions: 157mm x 231mm x 23mm | 454g
  • Publication date: 8 February 2011
  • Publication City/Country: Chichester
  • ISBN 10: 047092327X
  • ISBN 13: 9780470923276
  • Illustrations note: Illustrations
  • Sales rank: 337,344

Product description

The social web has changed the way we do business forever The future of your company is not in measured, considered responses and carefully planned initiatives. Business today is about near-instantaneous response. About doing the best you can with extremely limited information. About every customer being a reporter, and every reporter being a customer. About winning and losing customers in real-time, every second of every day. About a monumental increase in the findable commentary about our companies. Having the time and information required to make a considered business decision is a luxury - a luxury that's quickly facing extinction. Yet business hasn't adapted to this evolution. And adapt you must. This book isn't about how to "do" social media. Instead, The Now Revolution outlines how you must retool your organization to make real-time business work for you rather than against you. Read about seven shifts that will help you make your company faster, smarter, and more social: Engineer a New Bedrock Find Talent You Can Trust Organize your Armies Answer the New Telephone Emphasize Response-Ability Build a Fire Extinguisher Make a Calculator The Now Revolution is pushing you to adapt the way you do business, from the inside out. It impacts your organization culturally, operationally, and functionally. This book is your guide to making the changes you need, and to harnessing the potential of this new communication era.

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Author information

JAY BAER is a world-renowned social media strategy consultant. A digital marketing pioneer, he has founded five online companies since 1994 and speaks to tens of thousands of marketers annually at industry conferences and conventions. His social media strategy blog, ConvinceandConvert.com, is one of the top ranked business blogs on the Internet. AMBER NASLUND is Vice President of Social Strategy for Radian6, a social media listening and engagement platform. She frequently speaks on the topics of social media, communication, and community strategy. Follow her award-winning blog at BrassTackThinking.com.

Back cover copy

PRAISE FOR THE NOW REVOLUTION"The revolution is inside, not just out. This book makes it perfectly clear thatsocial media is not a substitute for TV or PR. Instead, it demands that youchange who you are and what you do, not how you talk about it."--Seth Godin, author of Linchpin"Jay and Amber have penned a book that truly isn't a social media book. In other words, this isn't the book you pick up when you want to create a blog or Twitter feed orFacebook group; rather, this is the book to read when you need to understand howour newly social and connected world has disrupted business as usual." --Ann Handley, Chief Content Officer, MarketingProfs"The real-time revolution is happening all around you whether you choose to join or not. My advice, devour this guide to the revolution and get in the game--NOW!"--John Jantsch, author, Duct Tape Marketing and The Referral Engine"Action. I no longer read a business book like this seeking thoughts and ideas. I readthem to get actionable bits I can employ immediately. 'Now' is staring all businesses in the face. It doesn't matter whether you want to join the conversation. They're already shouting for you (or at you). Get this book and heed Baer and Naslund's advice. Now."--Chris Brogan, President, Human Business Works and bestselling author of Trust Agents"This book should be read by every person who thinks social media ismerely a new tactic for generating clicks and sales. Baer and Naslund make thecase that changes in our world don't just suggest ways our communication or marketingstrategies must be altered but instead require transformation of the enterprise.This isn't just an inspirational book but a practical one."--Augie Ray, Senior Analyst, Forrester Research, Inc."Jay and Amber have gone from two of the best bloggers in the business, to coauthors of one of the best books for business. The question isn't 'if'you should read this, but 'when.' And the answer is in the title."--Scott Stratten, bestselling author ofUnMarketing: Stop Marketing. Start Engaging

Flap copy

Today, business moves at the speed of thought. The web enables a perpetual cycle of interaction and feedback, and every status update or tweet that mentions your company or brand either helps or hurts your reputation in real-time. Customers expect a level of attentiveness and responsiveness that mostcompanies can't live up to. Can you?In The Now Revolution, renowned marketers and socialmedia experts Jay Baer and Amber Naslund offer an effective seven-part plan to harness the power of the social web and adapt to the new era of instantaneous business. Customers aren't going to wait for your next polished press release to decide if they like you and your products or services. Instead, they're choosing between you and your competition every second of every day--and talkingabout it online. Keeping up with them requires seven shifts that will make your business faster, smarter, and more social: Strip away silos and overgrown business processesHire and empower a new type of employeeOrganize internal teams for maximumexternal impactListen at the point of needTravel the Humanization Highway and respondeffectively to customer inquiriesPlan for, find, and manage real-time crises Redesign success metrics in a business world that's increasingly instantaneousReal-time communication and social media have changed the way we do business--forever. The Now Revolution shows you how to adapt your organization to meet the expectations of today's always-on customer and harness the power of now.

Table of contents

Acknowledgments. Introduction. 1 Engineer a New Bedrock. 2 Find Talent You Can Trust. 3 Organize Your Armies. 4 Answer the New Telephone. 5 Emphasize Response-Ability. 6 Build a Fire Extinguisher. 7 Make a Calculator. Where Do We Go from Here? Index.