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    The Myth of the Paperless Office (Paperback) By (author) Abigail J. Sellen, By (author) Richard H. R. Harper

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    DescriptionOver the past thirty years, many people have proclaimed the imminent arrival of the paperless office. Yet even the World Wide Web, which allows almost any computer to read and display another computer's documents, has increased the amount of printing done. The use of e-mail in an organization causes an average 40 percent increase in paper consumption. In The Myth of the Paperless Office, Abigail Sellen and Richard Harper use the study of paper as a way to understand the work that people do and the reasons they do it the way they do. Using the tools of ethnography and cognitive psychology, they look at paper use from the level of the individual up to that of organizational culture.Central to Sellen and Harper's investigation is the concept of "affordances" -- the activities that an object allows, or affords. The physical properties of paper (its being thin, light, porous, opaque, and flexible) afford the human actions of grasping, carrying, folding, writing, and so on. The concept of affordance allows them to compare the affordances of paper with those of existing digital devices. They can then ask what kinds of devices or systems would make new kinds of activities possible or better support current activities. The authors argue that paper will continue to play an important role in office life. Rather than pursue the ideal of the paperless office, we should work toward a future in which paper and electronic document tools work in concert and organizational processes make optimal use of both.


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  • Full bibliographic data for The Myth of the Paperless Office

    Title
    The Myth of the Paperless Office
    Authors and contributors
    By (author) Abigail J. Sellen, By (author) Richard H. R. Harper
    Physical properties
    Format: Paperback
    Number of pages: 245
    Width: 152 mm
    Height: 226 mm
    Thickness: 15 mm
    Weight: 318 g
    Language
    English
    ISBN
    ISBN 13: 9780262692830
    ISBN 10: 026269283X
    Classifications

    Warengruppen-Systematik des deutschen Buchhandels: 27850
    BIC E4L: BUS
    B&T Book Type: NF
    Nielsen BookScan Product Class 3: S4.1
    BIC subject category V2: KJU
    B&T Modifier: Academic Level: 01
    BIC subject category V2: UBJ
    B&T Modifier: Subject Development: 10
    LC classification: HF
    B&T General Subject: 180
    Ingram Subject Code: BE
    BISAC V2.8: SOC000000
    DC21: 658.05
    BISAC V2.8: COM031000
    Libri: I-BE
    B&T Approval Code: A48403000
    BISAC V2.8: BUS084000
    LC subject heading:
    DC22: 651.5
    B&T Merchandise Category: UP
    BIC subject category V2: UBL
    LC subject heading:
    BISAC V2.8: BUS025000, BUS085000, BUS095000
    LC classification: HF5521 \.S
    Thema V1.0: JB, KJU, UBJ, UYZM, GPF, UBL
    Edition statement
    Revised ed.
    Illustrations note
    30 illus.
    Publisher
    MIT Press Ltd
    Imprint name
    MIT Press
    Publication date
    01 April 2003
    Publication City/Country
    Cambridge, Mass.
    Author Information
    Abigail J. Sellen is a cognitive psychologist at Hewlett-Packard Laboratories in Bristol, UK. Richard H. R. Harper, currently Principal Researcher in Socio-Digital Systems at Microsoft Research, has explored user-focused technical innovation in academic, corporate, and small company settings. He is the coauthor (with Abigail J. Sellen) of The Myth of the Paperless Office (MIT Press, 2001).
    Review quote
    "If you wish to read anything at all on office management, read this book." Guardian UK "The authors approach their subject with academic rigour, observing real organisations to find out how people like to work." Financial Times "The case for paper is made most eloquently in The Myth of the Paperless Office..." Malcolm Gladwell The New Yorker