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    Mediator's Handbook (Paperback) By (author) Jennifer E. Beer, By (author) Caroline Packard, By (author) Eileen Stief

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    DescriptionThe popular "Mediator's Handbook" presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals. Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution deciding on topics, reviewing options, and testing agreements. The "Toolbox" section details the concepts and skills a mediator needs in order to: Understand the conflict; Support the people; Facilitate the process; Guide decision-making. Throughout the book, the emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices. Long a popular course textbook for high schools, universities, and training programs, this Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organisers, teachers and anyone working with clients, customers, volunteers, committees or teams.


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    Title
    Mediator's Handbook
    Authors and contributors
    By (author) Jennifer E. Beer, By (author) Caroline Packard, By (author) Eileen Stief
    Physical properties
    Format: Paperback
    Number of pages: 224
    Width: 211 mm
    Height: 274 mm
    Thickness: 13 mm
    Weight: 544 g
    Language
    English
    ISBN
    ISBN 13: 9780865717220
    ISBN 10: 0865717222
    Classifications

    BIC E4L: POL
    B&T Merchandise Category: GEN
    B&T Book Type: NF
    Nielsen BookScan Product Class 3: S3.0
    B&T Modifier: Subject Development: 20
    B&T Modifier: Region of Publication: 02
    BIC subject category V2: VSP, GTJ, JKS
    LC classification: HD
    LC subject heading:
    BIC subject category V2: JFFE
    Warengruppen-Systematik des deutschen Buchhandels: 27400
    B&T General Subject: 180
    Ingram Subject Code: BE
    Libri: I-BE
    BISAC V2.8: BUS019000, REF028000
    Abridged Dewey: 658
    B&T Modifier: Academic Level: 03
    LC subject heading: ,
    BISAC V2.8: BUS047000
    DC22: 303.69
    BISAC V2.8: LAW006000
    DC23: 303.69
    Thema V1.0: JBFK, GTU, JKS, VSP
    Edition
    4, Revised
    Edition statement
    4th Revised, Expanded ed.
    Illustrations note
    black & white line drawings
    Publisher
    New Society Publishers
    Imprint name
    New Society Publishers
    Publication date
    29 November 2012
    Publication City/Country
    Gabriola Island
    Author Information
    Dr. Jennifer E. Beer, PhD, combines mediation experience with her cultural anthropology background to lead courses and workshops in mediation, conflict resolution, and cross-cultural communication. She regularly teaches a negotiation course at Wharton (University of Pennsylvania). Author of "The Mediator's Handbook" and of "Peacemaking in Your Neighborhood," she has mediated conflicts and facilitated meetings for communities and organizations for 30 years. Caroline C Packard, JD, is an organizational change and conflict response specialist and mediator with 30 years' experience in the field. She led Friends Conflict Resolution Programs for 15 years, and has trained hundreds of mediators. A cum laude graduate of Yale College and NYU School of Law, and a former corporate litigator with extensive formal training in individual and group psychology, Caroline has a special interest in the evolutionary psychology of group conflict and cooperation. She provides mediation and conflict-resolution services and training to organizations, families, and family businesses. Eileen Stief developed the mediation process and principles documented in "The Mediator's Handbook," and trained a generation of mediators to work with community, multi-party, and environmental disputes. Now retired, she led the Friends Conflict Resolution Program's experiment in community dispute settlement and later specialized in environmental mediation. Elizabeth Elwood Gates provided the delightful cartoon illustrations in honor of her aunt, Ann Richan, who was a passionate champion of community mediation.
    Review quote
    "Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of "The Mediator's Handbook "provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!"-- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of "Bargaining for Advantage: Negotiation Strategies for Reasonable People" "The fourth edition of "The Mediator's Handbook "continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, "The Mediator's Handbook "is a comprehensive and practical guide for anyone who regularly deals with conflict."-- Michael McIlwrath, co-author of "International Arbitration and Mediation: A Practical Guide, " and host of the podcast "International Dispute Negotiation" "Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawye
    Back cover copy
    THE CLASSIC RESOURCE FOR EFFECTIVE MEDIATION - NOW FULLY UPDATED AND EXPANDED ."..a comprehensive and practical guide for anyone who regularly deals with conflict." --- Michael Mcilwrath, co-author of "International Arbitration and Mediation: A Practical Guide, " and host of the podcast "International Dispute Negotiation" The popular "Mediator's Handbook "presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, it lays out the process step-by-step, from opening conversations and exploring the situation, through the phases of finding lasting resolution. The "Toolbox" section details the unique concepts and skills a mediator needs in order to: - Understand the Conflict - Support the people - Facilitate the process - Guide decision-making. Throughout the book, the emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices. Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers and anyone working with clients, customers, volunteers, committees or teams. ... the secret language of outstanding mediators... hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen.-- Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice.--- Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College Jennifer E. Beer, PhD, mediates organizational conflicts, facilitates meetings, and offers related workshops, regularly teaching a negotiation course at Wharton (University of Pennsylvania). Caroline C. Packard, JD led Friends Conflict Resolution Programs for 15 years, and is an organizational conflict response specialist and mediator based in Philadelphia. Eileen Stief developed the mediation process presented in the Handbook, training a generation of mediators to work with community, multi-party and environmental disputes.