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    Managing the Professional Service Firm (Paperback) By (author) David H. Maister

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    DescriptionProfessional service firms differ from other business enterprizes in two distinct ways. Firstly, they provide highly customized services, thus cannot apply many of the management principles developed for product based industries. Secondly, professional services are highly personalized, involving the skills of individuals. Such firms therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement and strategic planning to effective leadership. While these issues can be complex, Maister attempts to simplify them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement, outstanding service to clients, satisfying careers for its people and financial success for its owners".


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  • Full bibliographic data for Managing the Professional Service Firm

    Title
    Managing the Professional Service Firm
    Authors and contributors
    By (author) David H. Maister
    Physical properties
    Format: Paperback
    Number of pages: 368
    Width: 152 mm
    Height: 232 mm
    Thickness: 28 mm
    Weight: 440 g
    Language
    English
    ISBN
    ISBN 13: 9780743231565
    ISBN 10: 0743231562
    Classifications

    BIC E4L: BUS
    B&T Merchandise Category: GEN
    B&T Book Type: NF
    BIC subject category V2: KJM
    Nielsen BookScan Product Class 3: S4.1
    LC subject heading: ,
    DC21: 658
    LC classification: HD
    B&T General Subject: 180
    Warengruppen-Systematik des deutschen Buchhandels: 17850
    Libri: ENGM8000
    Abridged Dewey: 338
    B&T Modifier: Academic Level: 03
    LC subject heading:
    BISAC V2.8: BUS070080, BUS025000, BUS041000
    B&T Approval Code: A48900000
    Libri: DIEN5200, MANA1029
    Thema V1.0: KJM
    Edition
    New edition
    Edition statement
    New edition
    Illustrations note
    Illustrations
    Publisher
    Simon & Schuster Ltd
    Imprint name
    Free Press
    Publication date
    30 October 2004
    Publication City/Country
    London
    Review quote
    Tom Petersauthor/co-author of "In Search of Excellence, Thriving on Chaos," and "Liberation Management"The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.