The Manager's Handbook: Everything You Need to Know About How Business and Management Work

The Manager's Handbook: Everything You Need to Know About How Business and Management Work

Hardback

Editor-in-chief Robert Heller

List price $24.98

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  • Publisher: Dorling Kindersley Publishers Ltd
  • Format: Hardback | 256 pages
  • Dimensions: 156mm x 210mm x 26mm | 680g
  • Publication date: 4 April 2002
  • Publication City/Country: London
  • ISBN 10: 0751312371
  • ISBN 13: 9780751312379
  • Illustrations note: charts, diagrams
  • Sales rank: 924,393

Product description

This is the new management handbook to cover the most up-to-date thinking on key business issues, such as the impact of new technology and the internet, customer focus, e-commerce, the new economy, and the globalisation of business.

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Author information

Robert Heller is a leading authority in the world of management consultancy. He was the founding editor of Management Today, Britain's leading management magazine. His many bestselling booksinclude The Naked Manager, Riding The Revolution and In Search of European Excellence.

Editorial reviews

To say this is a beautifully produced book may seem an odd starting point given its topic; the subtitle is 'Everything you need to know about how business and management work'. Does it matter that it is attractively laid out and that many of the illustrations are in full colour? Certainly the images add little to the content: a picture of three people in discussion is hardly a revelation at the start of a section on decision-making. But the instant accessibility of the book, a clear layout replete with bullet points, boxed paragraphs, checklists and diagrams, is a major part of its appeal. This is a reference book, something to dip into. It allows the reader to access the essentials of its topics, grouped into sections which range from conducting appraisals and negotiating to leading change initiatives and managing across cultural barriers, in just a few minutes. It is thoroughly practical and offers clear definitions and sensible advice. Its only fault is that in an attempt to be comprehensive and yet succinct, some of the sections are rather thin (for example, there are a mere two pages on how to run a successful meeting and agendas are only mentioned in passing). That said, it is easy to navigate and it has something to say on most of the topics that are important to managers. Edited by Robert Heller, one of the most expert and prolific of management writers, and with contributions from a long list of people all expert in their field, this book is an attractive and useful addition to the list of titles aiming to give managers an overview of what can make them successful. (Kirkus UK)

Table of contents

Part 1 Managing your career: developing yourself - planning your career, developing the right skills, creating your personal profile, choosing the right organization, succeeding in a new job, creating a personal development plan, leaving a job. Part 2 Understanding organizations: the learning organization - the impetus to change, the changing organization, coping with turbulence and complexity, organizing for the future, developing the learning organization, reorganizing organizational capability, stating the vision and mission, maintaining image and reputation; financial management - financing the business, controlling the cash, budgets and forecasts, accounting for management, costing and pricing, watching the ratios, rewarding the owners, managing risk; managing resources - the essentials of planning, planning for action, pursuing total quality, implementing feedback, staffing and recruitment, salary and reward packages, manpower planning, measuring performance; operations management - managing the value chain, purchasing and supply, planning production, lean manufacturing, making research and development pay, exploiting new technology, informing and communicating; marketing and sales - the role of marketing in business, marketing information, marketing planning, marketing operations, organizing for marketing and sales; the impact of the Internet - wiring the company, using intranets and extranets effectively, opting for quick wins, creating a tactical business Internet plan. Part 3 The role of the manager: communication - defining the means, mastering informality, writing for business, reading effectively, making presentations, making meetings work, holding negotiations; managing people - motivating people, management and leadership, building a team, delegating work, conducting appraisals, training and development, dealing with problems; problem-solving and decision-making - identifying problems and decisions, finding the cause of a problem, the decision-making process, implementing solutions to problems and decisions; change and innovation -recognizing the need for organizational change, identifying the need for innovative change, identifying the need for strategic change, changing behaviour, creating the conditions for successful change, leading change initiatives, evaluating change initiatives. Part 4 International management: operating a global business - the essentials of global business, the skills of a global manager, identifying global risks and opportunities, mapping a global strategy, executing a global strategy; managing across cultures -defining cultures, managing the cultural differences, working with cultural differences.