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    The Lean Toolbox for Service Systems (Paperback) By (author) John Bicheno

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    DescriptionThe Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.


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  • Full bibliographic data for The Lean Toolbox for Service Systems

    Title
    The Lean Toolbox for Service Systems
    Authors and contributors
    By (author) John Bicheno
    Physical properties
    Format: Paperback
    Number of pages: 304
    Width: 178 mm
    Height: 251 mm
    Thickness: 20 mm
    Weight: 544 g
    Language
    English
    ISBN
    ISBN 13: 9780954124441
    ISBN 10: 0954124448
    Classifications

    B&T Book Type: NF
    BIC E4L: IND
    Nielsen BookScan Product Class 3: S4.6
    BIC reading level and special interest qualifier V2: 5AN
    B&T Modifier: Region of Publication: 03
    BIC subject category V2: KNS, KNV
    B&T General Subject: 180
    BIC children’s book marketing category: E5N69
    Libri: I-BE
    Abridged Dewey: 658
    LC classification: TS
    B&T Merchandise Category: POD
    Warengruppen-Systematik des deutschen Buchhandels: 27870
    BISAC V2.8: BUS087000, BUS070080, BUS018000
    DC22: 658.515
    BIC subject category V2: 5AN
    Edition statement
    New.
    Publisher
    Picsie Books
    Imprint name
    Picsie Books
    Publication date
    31 January 2008
    Publication City/Country
    Buckingham