Lean Six Sigma For Dummies

Lean Six Sigma For Dummies

Paperback For Dummies

By (author) John Morgan, By (author) Martin Brenig-Jones

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  • Publisher: John Wiley & Sons Inc
  • Format: Paperback | 320 pages
  • Dimensions: 186mm x 232mm x 20mm | 581g
  • Publication date: 8 May 2012
  • Publication City/Country: New York
  • ISBN 10: 1119953707
  • ISBN 13: 9781119953708
  • Edition: 2, Revised
  • Edition statement: 2nd Revised edition
  • Sales rank: 54,856

Product description

Maximize the quality and efficiency of your organization If you want to make your organization or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level. But the jargon-packed language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Whether you want to manage a project more tightly or fine-tune existing systems and processes, Lean Six Sigma For Dummies gives you plain-English guidance to achieve your business goals. Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your business. You'll discover lots of tools and techniques for implementing Lean Six Sigma; guidance on policy deployment; information on managing change in your organization; useful methods for choosing which projects to tackle; and much more. Gives you plain-English explanations of complicated jargon Serves as a useful tool for businesspeople looking to make their organization more effective Helps you achieve business goals with ease If you're a project manager or other businessperson looking for new and effective ways to improve your process, Lean Six Sigma For Dummies has you covered.

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Author information

John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John's primary responsibilities are in the areas of product design and development, and he has extensive training and coaching experience. Martin is an expert in quality and change management and has trained over 1,000 people in Lean Six Sigma techniques.

Back cover copy

The bestselling guide to taking your organisation to the next level with Lean Six Sigma - now better than ever!What do the GE, BAA, Lloyds, TSB, O2, Siemens Medical, Dyson, Volvo and Rolls Royce have in common? Like many of today's most successful companies they've gained an unbeatable competitive edge using Lean Six Sigma. This expanded edition of the bestselling guide explains, in plain English, the key concepts of this remarkable performance and quality improvement method, and includes lots of powerful tools for making it happen. Know your customers - zero in on your customers and their varying needs and use that information to form the basis of your process measurements and improvementsX-ray your processes - find out how to draw a map that will give you a clear picture of the processes you use to meet your customers' needsGather key data - learn a five-step approach to collecting important data about your processes, along with techniques for interpreting it and presenting it in actionable formUnclog your pipes - identify and tackle bottlenecks in your processes and improve process flows so that things get done better, faster and with less effortMeasure twice, cut once - learn one of the most basic and powerful Lean Six Sigma process improvement methods: DMAIC (Define, Measure, Analyse, Improve, and Control)Transform your organisation - learn, step-by-step, how to implement Lean Six Sigma throughout your organisation - with tips on changing how your people think and behaveOpen the book and find: What Lean and Six Sigma are all aboutHow Lean Six Sigma candramatically boost your company's successDMAIC and other basic strategies and techniquesTools for implementing Lean Six SigmaLean Six Sigma policy deployment Managing change in your organisationChoosing which projects to tackle with Lean Six Sigma Changing your organisational cultureLearn to: Enhance business efficiency and reduce wasteSuccessfully deploy Lean Six Sigma projects in your organisationManage projects more tightly and fine-tune existing systemsApply Lean Six Sigma thinking to your day-to-day activities

Table of contents

Introduction 1 Part I: Lean Six Sigma Basics 7 Chapter 1: Defining Lean Six Sigma 9 Chapter 2: Understanding the Principles of Lean Six Sigma 23 Part II: Working with Lean Six Sigma 41 Chapter 3: Identifying Your Customers 43 Chapter 4: Understanding Your Customers' Needs 53 Chapter 5: Determining the Chain of Events 73 Part III: Assessing Performance 95 Chapter 6: Gathering Information 97 Chapter 7: Presenting Your Data 117 Chapter 8: Analysing What's Affecting Performance 139 Part IV: Improving the Processes 153 Chapter 9: Identifying Value-Added Steps and Waste 155 Chapter 10: Discovering the Opportunity for Prevention 169 Chapter 11: Identifying and Tackling Bottlenecks 185 Chapter 12: Introducing Design for Six Sigma 195 Part V: Deploying Lean Six Sigma 217 Chapter 13: Leading the Deployment 219 Chapter 14: Selecting the Right Projects 229 Chapter 15: Understanding the People Issues 241 Part VI: The Part of Tens 255 Chapter 16: Ten Best Practices 257 Chapter 17: Ten Pitfalls to Avoid 267 Chapter 18: Ten Places to Go for Help 275 Index 283