The Lean Enterprise Memory Jogger for Service

The Lean Enterprise Memory Jogger for Service

Spiral bound

By (author) Richard L MacInnes

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  • Publisher: Goal/QPC
  • Format: Spiral bound | 250 pages
  • Dimensions: 104mm x 137mm x 15mm | 136g
  • Publication date: 31 October 2009
  • ISBN 10: 1576811107
  • ISBN 13: 9781576811108
  • Edition: 1
  • Illustrations note: black & white tables, diagrams, figures
  • Sales rank: 292,961

Product description

This brand new version of our original Lean Enterprise Memory Jogger applies lean concepts to both services and transactional organizations. Answer this... would your customers "without question" recommend your service to friends or associates? The Lean Enterprise Memory Jogger for Service holds the key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing! But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.

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