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    The Lean Enterprise Memory Jogger for Service (Spiral bound) By (author) Richard L MacInnes

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    DescriptionThis brand new version of our original Lean Enterprise Memory Jogger applies lean concepts to both services and transactional organizations. Answer this... would your customers "without question" recommend your service to friends or associates? The Lean Enterprise Memory Jogger for Service holds the key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing! But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.


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  • Full bibliographic data for The Lean Enterprise Memory Jogger for Service

    Title
    The Lean Enterprise Memory Jogger for Service
    Authors and contributors
    By (author) Richard L MacInnes
    Physical properties
    Format: Spiral bound
    Number of pages: 250
    Width: 97 mm
    Height: 137 mm
    Thickness: 18 mm
    Weight: 159 g
    Language
    English
    ISBN
    ISBN 13: 9781576811108
    ISBN 10: 1576811107
    Classifications

    BIC E4L: BUS
    B&T Merchandise Category: GEN
    B&T Book Type: NF
    Nielsen BookScan Product Class 3: S4.3
    B&T Modifier: Region of Publication: 01
    B&T Modifier: Subject Development: 20
    BIC subject category V2: KJSU
    B&T Modifier: Subject Development: 10
    DC21: 658.4095
    BIC subject category V2: KNS
    B&T General Subject: 180
    Ingram Subject Code: BE
    Libri: I-BE
    B&T Modifier: Text Format: 20
    Abridged Dewey: 658
    LC classification: TS
    B&T Modifier: Academic Level: 03
    BISAC V2.8: BUS053000, BUS065000
    Warengruppen-Systematik des deutschen Buchhandels: 17870
    BISAC V2.8: BUS070080, BUS018000, BUS066000
    DC22: 658.4095
    Edition
    1
    Illustrations note
    black & white tables, diagrams, figures
    Publisher
    Goal/QPC
    Imprint name
    Goal/QPC
    Publication date
    31 October 2009