The Journey to the Interface
16%
off

The Journey to the Interface : How Public Service Design Can Connect Users to Reform

By (author) Sophia Parker , By (author) Joe Heapy

US$12.79US$15.27

You save US$2.48

Free delivery worldwide

Available
Dispatched in 1 business day

When will my order arrive?

  • Paperback
  • 144 x 205 x 20mm | 277g
  • 26 Jul 2006
  • DEMOS
  • London
  • English
  • col. Illustrations
  • 184180164X
  • 9781841801643
  • 639,362

Other books in this category

Other people who viewed this bought:

Customer reviews

A close look at public service design and the need for co-production

This small 108-page publication by Sophia Parker deputy director of Demos and Joe Heapy a director of Engine is divided into six sections that explore the challenges of our shift to a service economy, adopting a people-centric vantage point in service design, bringing together design expertise with domain knowledge and measuring successful service delivery. The Journey to the Interface is pithy, though-provoking and highly quotable with some great case studies from organisations including the Kensington and Chelsea Tenant Management Organisation on working with the community and local groups to bring down anti-social behaviour, and Birmingham OwnHealth, Luton and Dunstable Head and Neck Cancer Clinic ... [more at purecaffeine.com]show more
by Nathanael Boehm