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The Journey to the Interface: How Public Service Design Can Connect Users to Reform

The Journey to the Interface: How Public Service Design Can Connect Users to Reform

Book rating: 03 Paperback

By (author) Sophia Parker, By (author) Joe Heapy

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  • Publisher: DEMOS
  • Format: Paperback
  • Dimensions: 144mm x 205mm x 20mm | 277g
  • Publication date: 26 July 2006
  • Publication City/Country: London
  • ISBN 10: 184180164X
  • ISBN 13: 9781841801643
  • Illustrations note: col. Illustrations
  • Sales rank: 606,784

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Customer reviews

By Nathanael Boehm 15 Dec 2010 3

This small 108-page publication by Sophia Parker deputy director of Demos and Joe Heapy a director of Engine is divided into six sections that explore the challenges of our shift to a service economy, adopting a people-centric vantage point in service design, bringing together design expertise with domain knowledge and measuring successful service delivery.

The Journey to the Interface is pithy, though-provoking and highly quotable with some great case studies from organisations including the Kensington and Chelsea Tenant Management Organisation on working with the community and local groups to bring down anti-social behaviour, and Birmingham OwnHealth, Luton and Dunstable Head and Neck Cancer Clinic ... [more at purecaffeine.com]