The Journey to the Interface: How Public Service Design Can Connect Users to Reform (Paperback)
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- Published: 26 July 2006
- Format: Paperback
- ISBN 13: 9781841801643 ISBN 10: 184180164X
- Sales rank: 597,862
Reviews for The Journey to the Interface
- Top review
A close look at public service design and the need for co-production
This small 108-page publication by Sophia Parker deputy director of Demos and Joe Heapy a director of Engine is divided into six sections that explore the challenges of our shift to a service economy, adopting a people-centric vantage point in service design, bringing together design expertise with domain knowledge and measuring successful service delivery.
The Journey to the Interface is pithy, though-provoking and highly quotable with some great case studies from organisations including the Kensington and Chelsea Tenant Management Organisation on working with the community and local groups to bring down anti-social behaviour, and Birmingham OwnHealth, Luton and Dunstable Head and Neck Cancer Clinic ... [more at purecaffeine.com] by Nathanael Boehm