Investigative Interviewing: The Conversation Management Approach

Investigative Interviewing: The Conversation Management Approach

Paperback

By (author) Eric Shepherd, By (author) Andy Griffiths

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  • Publisher: Oxford University Press
  • Format: Paperback | 576 pages
  • Dimensions: 206mm x 290mm x 36mm | 1,400g
  • Publication date: 30 December 2013
  • Publication City/Country: Oxford
  • ISBN 10: 0199681899
  • ISBN 13: 9780199681891
  • Edition: 2, Revised
  • Edition statement: 2nd Revised edition
  • Sales rank: 121,235

Product description

Investigative Interviewing: the Conversation Management Approach provides you with the knowledge, understanding, and tools to facilitate maximum disclosure by any interviewee in order to achieve your investigative aim and objectives. At its core, the Conversation Management Approach embodies a commitment to transparency and ethical conduct, as well as respect for the individual and professional expertise: qualities that make it applicable to any investigative context, whether conducted by the police or by private investigative agencies, both in the UK and internationally. The second edition of this highly successful book presents a hands-on, 'how to' guide to interviewing a wide range of interviewees (witnesses, suspects, informants and other individuals in special circumstances), underpinned by the world-renowned PEACE model for investigative interviewing. It includes straightforward explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion and negotiation; the processes of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail, and how to ask the right question at the right time in the right way.

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Author information

Dr Andy Griffiths is a police officer with over 25 years' experience as a detective, rising to the rank of Detective Superintendent leading homicide, organised crime and intelligence departments. He has also been involved in training police officers for the majority of his career, and served as a member of the Association of Chief Police Officers strategic interview steering group in England and Wales for over a decade. He was awarded his PhD for research into the effectiveness of specialized interview training in real life major crime cases and has advised police forces both in the UK and numerous countries worldwide.

Review quote

Now in a new second edition from the Oxford University Press, this highly regarded book is considered the benchmark text on establishing best practice in investigative interviewing technique. If you are a lawyer, a member of the judiciary, involved in law enforcement, or perhaps an expert witness, or student, this book will be of direct relevance to you as and when inevitably, you will need to conduct interviews to elicit (usually with difficulty) certain specific information. ... Demonstrating an ethical, compassionate and certainly practical and thorough approach to the problems and people involved in the investigative interview process, the book is a fascinating read that speaks with authority about a difficult subject. Phillip Taylor MBE, and Elizabeth Taylor of Richmond Green Chambers This is familiar work to any trained Tier Two/Three advanced interviewers for Suspect or Vulnerable adult and child witnesses. Eric Shepherd has taught Police and Legal advisers/ Solicitors the content of his book for level 1 and 2 Degree studies in crime and policing and deals sufficiently in law to appeal to law students. It has a wider application in the private sector, for example for HR directorates and staff. I am familiar with the author and his teaching and previous publications and thoug I have from time to time challenged its application in the work plcae (and still do) I do not challenge its academic worth. Roy Murphy, Former Police investigative Adviser An invaluable guide to both the learner and the teacher in understanding the complexities of investigative interviewing. With much police training moving away from traditional delivery and towards an academic style, university staffm particularly those involved in inputs regarding the psychology of interviewing, will need to have a thorough theoretical knowledge of the PEACE interviewing model in order to contextualise the potential behaviours displayed. Eric Shepherd has created a very redable book which allows the reader to dip in and out as needed. The practical nature of the style of writing and the focus on application does not detract from the opportunity it affords both a teacher and a learner to draw deep learning around this key policing skill. Ashley Tiffen, Senior Lecturer in Policing at St Martins College, Carlisle

Table of contents

1. The Conversation Management Approach to Investigative Interviewing ; 2. Remembering and Forgetting Offence-Related Experience ; 3. Conversation: From Everyday Talk to Ways of Relating and Changing Minds ; 4. Telling and Listening: Disclosing and Making Sense of Disclosed Detail ; 5. RESPONSE: Mindful Behaviours for Relationship Building ; 6. Managing Information ; 7. Active Listening, Observing and Assessing ; 8. Right Person, Right Place to Interview, Right Time to Interview, and Right Duration of Interviewing ; 9. Right Start, Right Question, and Right Manner of Questioning ; 10. Assisting Remembrance of Offence-Related Detail ; 11. Responding to Inappropriate or Disruptive Behaviour and to Resistance ; 12. Evaluation: The Last Piece of the Jigsaw ; 13. Interviewing the Witness: Key Considerations ; 14. Interviewing the Developmentally Disadvantaged Witness: Key Considerations ; 15. Interviewing the Developmentally Disadvantaged Witness: Orientation and Assessment (O&A) and Investigative Interviewing ; 16. Interviewing the Suspect: Key Considerations ; 17. Interviewing the Suspect who Exercises the Right to Silence ; 18. Interviewing the Suspect Who Answers Questions ; 19. Interviewing the Suspect who Produces a Prepared Statement ; 20. Interviewing in Special Circumstances ; Reference Section