Investigative Interviewing: The Conversation Management Approach

Investigative Interviewing: The Conversation Management Approach

Paperback

By (author) Eric Shepherd

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Paperback $76.00
  • Publisher: Oxford University Press
  • Format: Paperback | 536 pages
  • Dimensions: 206mm x 292mm x 28mm | 1,269g
  • Publication date: 27 February 2008
  • Publication City/Country: Oxford
  • ISBN 10: 0199214093
  • ISBN 13: 9780199214099
  • Illustrations note: 6 page 4-colour plate for SE3R diagrams
  • Sales rank: 263,664

Product description

This unique text provides police officers with practical guidance on what to do prior to, during, and following investigative interviews of all kinds of witnesses, from vulnerable adults and children to suspects. It explains the psychological underpinning of the Conversation Management technique which lies at the heart of the PEACE interviewing model. It offers a comprehensive tool-kit to help officers skillfully assess and monitor the interviewee and to capture the fine-grain detail of what is said, or indeed not said, in an interview. It advises officers on how to operate ethically and to maximum effect at each phase of interviewing. This highly accessible text contains a variety of useful features including checklists, best practice and handy dialogue boxes, providing 'how to' guidance on interviewing vulnerable and non-vulnerable witnesses, child witnesses, and suspects. It is intended to complement the courses that police officers attend as part of their interview training including tiers 1-5, Vulnerable Witness Interviewing and PIP.

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Author information

Dr. Eric Shepherd, forensic psychologist, counselling psychologist and psychotherapist, with experience working with various anti-corruption agencies including the Serious Fraud Office and the Ministry of Defence

Review quote

This is familiar work to any trained Tier Two/Three advanced interviewers for Suspect or Vulnerable adult and child witnesses. Eric Shepherd has taught Police and Legal advisers/ Solicitors the content of his book for level 1 and 2 Degree studies in crime and policing and deals sufficiently in law to appeal to law students. It has a wider application in the private sector, for example for HR directorates and staff. I am familiar with the author and his teaching and previous publications and thoug I have from time to time challenged its application in the work plcae (and still do) I do not challenge its academic worth. Roy Murphy, Former Police investigative Adviser An invaluable guide to both the learner and the teacher in understanding the complexities of investigative interviewing. With much police training moving away from traditional delivery and towards an academic style, university staffm particularly those involved in inputs regarding the psychology of interviewing, will need to have a thorough theoretical knowledge of the PEACE interviewing model in order to contextualise the potential behaviours displayed. Eric Shepherd has created a very redable book which allows the reader to dip in and out as needed. The practical nature of the style of writing and the focus on application does not detract from the opportunity it affords both a teacher and a learner to draw deep learning around this key policing skill. Ashley Tiffen, Senior Lecturer in Policing at St Martins College, Carlisle

Table of contents

1. Criminal Investigation and Investigative Interviewing; 2. Remembering and Forgetting Offence-related Experience; 3. Conversation: The Basics; 4. Telling and Listening: Disclosing and Making Sense of Disclosed Detail; 5. RESPONSE: Mindful Behaviours for Relationship Building; 6. Managing Information; 7. Active Listening, Observing and Assessing; 8. Right Person, Right Place, Right Time, Right Question; 9. The Right Manner of Questioning; 10. Assisting Remembrance of Offence-related Detail; 11. Responding to Inappropriate or Disruptive Behaviour and to Resistance; 12. Interviewing the Witness: Key Considerations; 13. Interviewing the Developmentally Disadvantaged Witness: Key Considerations; 14. Interviewing the Developmentally Disadvantaged Witness: Orientation and Assesment (O&A) Interviewing and Investigative Interviewing; 15. Interviewing the Suspect: Key Considerations; 16. Interviewing the Suspect Who Exercises the Right to Remain Silent Without Handing in a Defence Statement; 17. Interviewing the Suspect Who Answers Questions; 18. Interviewing the Suspect Who Produces a Prepared Statement