Introduction to ITIL

Introduction to ITIL

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Product details

  • Paperback | 251 pages
  • 167.64 x 233.68 x 20.32mm | 521.63g
  • TSO
  • Stationery Office Books
  • Norwich, United Kingdom
  • English
  • figs
  • 0113309732
  • 9780113309733
  • 373,794

Table of contents

Forewords vi Acknowledgements viii Introduction 1(2) IT Service Management - Background 3(18) Services and Quality 3(6) Organization and Policies 9(6) Process Management 15(6) Introduction to ITIL 21(10) Background 21(2) Organizations 23(1) The ITIL publications 24(7)

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