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Introduction to ITIL

Introduction to ITIL

Paperback

By (author) Stationery Office

List price $54.83

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  • Publisher: Stationery Office Books
  • Format: Paperback | 251 pages
  • Dimensions: 170mm x 240mm x 16mm | 567g
  • Publication date: 24 August 2005
  • Publication City/Country: Norwich
  • ISBN 10: 0113309732
  • ISBN 13: 9780113309733
  • Illustrations note: figs
  • Sales rank: 334,080

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Table of contents

Forewords vi Acknowledgements viii Introduction 1(2) IT Service Management - Background 3(18) Services and Quality 3(6) Organization and Policies 9(6) Process Management 15(6) Introduction to ITIL 21(10) Background 21(2) Organizations 23(1) The ITIL publications 24(7)