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    Introduction to ITIL (Paperback) By (author) Stationery Office

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    Introduction to ITIL
    Authors and contributors
    By (author) Stationery Office
    Physical properties
    Format: Paperback
    Number of pages: 251
    Width: 170 mm
    Height: 240 mm
    Thickness: 16 mm
    Weight: 567 g
    ISBN 13: 9780113309733
    ISBN 10: 0113309732

    BIC E4L: BUS
    B&T Book Type: NF
    Nielsen BookScan Product Class 3: S4.2
    B&T Merchandise Category: TXT
    BIC subject category V2: KJ
    B&T Modifier: Region of Publication: 03
    BIC subject category V2: UY
    B&T Modifier: Subject Development: 10
    B&T General Subject: 180
    B&T Modifier: Text Format: 40
    LC classification: LB
    DC22: 658.4038
    LC subject heading:
    BISAC V2.8: BUS041000, BUS055000
    LC subject heading:
    Thema V1.0: KJ, UY
    Illustrations note
    Imprint name
    Stationery Office Books
    Publication date
    24 August 2005
    Publication City/Country
    Table of contents
    Forewords vi Acknowledgements viii Introduction 1(2) IT Service Management - Background 3(18) Services and Quality 3(6) Organization and Policies 9(6) Process Management 15(6) Introduction to ITIL 21(10) Background 21(2) Organizations 23(1) The ITIL publications 24(7)