Individuals and Interactions: An Agile Guide

Individuals and Interactions: An Agile Guide

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By (author) Ken Howard, By (author) Barry Rogers

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  • Publisher: Addison-Wesley Educational Publishers Inc
  • Format: Paperback | 240 pages
  • Dimensions: 152mm x 226mm x 18mm | 318g
  • Publication date: 11 April 2011
  • Publication City/Country: New Jersey
  • ISBN 10: 0321714091
  • ISBN 13: 9780321714091
  • Illustrations note: Illustrations, 1 map, charts.
  • Sales rank: 908,824

Product description

"In my opinion, this is the handbook for Agile teams. I have been wishing for this book since we implemented Agile several years ago. In many Agile process books, the team aspect of Agile has been glossed over in favor of the technical aspects; this book is a welcome change." --Sarah Edrie, Director of Quality Engineering, Harvard Business School "Cloud Computing, Distributed Architecture, Test Driven Development...these are simple to master compared to building an agile, efficient, and top-performing team. The path from skilled developer/tester to successful manager, team leader, and beyond is now more easily attainable with the insights, knowledge, and guidance provided by Ken Howard and Barry Rogers in Individuals and Interactions: An Agile Guide." --R.L. Bogetti, www.RLBogetti.com, Lead System Designer, Baxter Healthcare "This book provides fantastic insight on how individuals act and relate as a team. Ken and Barry give great examples and exercises to help the reader understand behaviors of each individual and use this knowledge to perform better as a team." --Lisa Shoop, Director Product Development, Sabre-Holdings "Individuals and Interactions is a masterfully crafted must-read for anyone who is serious about understanding and applying the human-centered values of Agile development. It is like Patrick Lencioni meets the Poppendiecks to write 'Agile through the Looking-Glass.' Here the 'Looking-Glass' is the powerful DISC framework, and we see it used to enable different kind of TDD (Team-Driven Development) through the use of stories, examples, models, and guidance." --Brad Appleton, Agile coach/consultant in a Fortune 100 telecom company; coauthor of Software Configuration Management Patterns "This book is essential reading for any engineering team that's serious about Agile development. Its chapters on team dynamics and development lay the foundation for learning all of the factors that enable a team to transform itself into an Agile success story." --Bernard Farrell, Consultant Software Engineer at EMC Corporation Great emphasis is typically placed on the "mechanics" of agile development--its processes and tools. It's easy to forget that the Agile Manifesto values individuals and interactions ahead of processes and tools. You can gain powerful benefits by refocusing on the people side of agile development. This book will show you how. It's your practical user's guide to solving the problems agile teams encounter, packed with stories, best practices, exercises, and tips you can actually use. Step by step, you'll learn how to get teams to truly work as teams, not as disconnected individuals. Along the way, you'll find profoundly realistic advice on communication, motivation, collaboration, change, group dynamics, and much more. Whether you are an agile project manager, ScrumMaster, product owner, developer, trainer, or consultant, this book will help you make your agile environment more productive, more effective, and more personally fulfilling.

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Author information

Ken Howard works at Improving Enterprises, where he specializes in helping companies increase productivity through efficient practices and pragmatic organizational dynamics. Ken has been involved in most aspects of software development for more than 26 years with such languages as diverse as COBOL, Smalltalk, and Java. Over the years Ken has provided consulting, training, and mentoring to companies in 12 countries around the world, helping with adoption of software development best practices. He eagerly embraced the opportunity to share many of the things he has learned with a broader audience through the publication of this book. Barry Rogers is President of Improving Enterprises, Dallas, Texas. He is an accomplished Certified ScrumMaster and Certified Scrum Practitioner. Barry supports clients in both a hands-on and mentorship/coaching capacity, helping teams adopt agile/Scrum and improve human dynamics. Barry is a Speaker and also facilitates leadership, agile, and project management training sessions.

Back cover copy

"In my opinion, this is "the "handbook for Agile teams. I have been wishing for this book since we implemented Agile several years ago. In many Agile process books, the team aspect of Agile has been glossed over in favor of the technical aspects; this book is a welcome change."--Sarah Edrie, Director of Quality Engineering, Harvard Business School "Cloud Computing, Distributed Architecture, Test Driven Development...these are simple to master compared to building an agile, efficient, and top-performing team. The path from skilled developer/tester to successful manager, team leader, and beyond is now more easily attainable with the insights, knowledge, and guidance provided by Ken Howard and Barry Rogers in "Individuals and Interactions: An Agile Guide.""--R.L. Bogetti, www.RLBogetti.com, Lead System Designer, Baxter Healthcare "This book provides fantastic insight on how individuals act and relate as a team. Ken and Barry give great examples and exercises to help the reader understand behaviors of each individual and use this knowledge to perform better as a team."--Lisa Shoop, Director Product Development, Sabre-Holdings ""Individuals and Interactions "is a masterfully crafted must-read for anyone who is serious about understanding and applying the human-centered values of Agile development. It is like Patrick Lencioni meets the Poppendiecks to write 'Agile through the Looking-Glass.' Here the 'Looking-Glass' is the powerful DISC framework, and we see it used to enable different kind of TDD (Team-Driven Development) through the use of stories, examples, models, and guidance."--Brad Appleton, Agile coach/consultant in a Fortune 100 telecom company; coauthor of "Software Configuration Management Patterns" "This book is essential reading for any engineering team that's serious about Agile development. Its chapters on team dynamics and development lay the foundation for learning all of the factors that enable a team to transform itself into an Agile success story."--Bernard Farrell, Consultant Software Engineer at EMC Corporation Great emphasis is typically placed on the "mechanics" of agile development--its processes and tools. It's easy to forget that the Agile Manifesto values individuals and interactions ahead of processes and tools. You can gain powerful benefits by refocusing on the people side of agile development. This book will show you how. It's your practical user's guide to solving the problems agile teams encounter, packed with stories, best practices, exercises, and tips you can actually use. Step by step, you'll learn how to get teams to truly work as teams, not as disconnected individuals. Along the way, you'll find profoundly realistic advice on communication, motivation, collaboration, change, group dynamics, and much more. Whether you are an agile project manager, ScrumMaster, product owner, developer, trainer, or consultant, this book will help you make your agile environment more productive, more effective, and more personally fulfilling.

Table of contents

Preface xv Introduction 1 A Brief History of Organizational Behavior 2 Stage 1: People Are Machines (Late 1800s-Mid 1900s) 2 Stage 2: People Are Emotional Beings (1940s-1970s) 3 Stage 3: Organization Is a Machine (1980s-2000s) 4 Stage 4: Empowered Teams Transform the Organization (Current Trend) 6 Birds of a Feather... 6 PART I: INDIVIDUALS AND INTERACTIONS Chapter 1 Autonomous Securities, LLC 11 Chapter 2 Behavior and Individuals 13 Communication Framework 14 DISC History 15 DISC Definition 15 So Why Is This Important? 17 Understanding and Accepting Others 17 Communicate in Your Own Language 19 The Language of DISC 20 Strategies for Communicating 21 How Do You Take a DISC Assessment? 22 Closing 23 Chapter 3 Team Dynamics 25 An Apoplectic Dilemma 25 A Different Approach to Teams 26 Capitalizing on Strengths 28 The Anarchical Team 30 The Evolution of a Maturing Team 30 Conflict 33 Now What? 40 Closing 42 Chapter 4 Communication 43 Lingo 45 Empathy 46 Eye Contact 48 Ambiguity 49 Body Language 50 Cultural Awareness 53 Reflecting Body Language 54 Small Talk 54 Collaborative Conversations 57 The Power of Shutting Up 64 Communication Latency 65 We the People... 68 Closing 69 Chapter 5 Collaboration 73 Working as a Team 73 Vox Populi 74 Group Survival 77 Problem-Solving Versus Decision Making 78 Individuals and Decisions 79 Groups and Decisions 79 Group Influence 80 Six Degrees of the Perfect Ice Cream Sundae 83 Diametrically Opposing Forces 85 Closing 88 Chapter 6 Behavior and Teams 89 Harmony/Conflict 89 Why Not Hire a Team with Members That Will All Naturally Get Along? 92 Be Prepared for Conflict 93 Stressed Out 94 Fill the Gaps 94 Organizational or Team Culture 95 Closing 95 Chapter 7 Change 97 A True Story 97 Why Is Change Difficult? 99 Change Squirm 102 Change Apprehension 103 Fear of Changes to Self-Actualization Needs 104 Fear of Changes to Esteem Needs 105 Fear of Changes to Love/Belonging Needs 105 Fear of Changes to Safety Needs 106 Fear of Changes to Physiological Needs 106 Change Coach 107 Change Catalyst 108 Tracing to the Roots 109 Grass Roots Resistance to Change 110 Exposing the Origins 111 Exercise 113 Closing 114 Chapter 8 Motivators 115 Individual Workplace Motivators 115 Theoretical 116 Utilitarian/Economic 116 Aesthetic 117 Social 117 Individualistic/Political 117 Traditional/Regulatory 117 Why Is This Important? 118 Strategies for Motivating 119 Leveraging Strengths 122 Leadership and Environment 123 Closing 124 PART II: WORKSHOP Chapter 9 Team Dynamics Workshop 129 Preparation 129 Workshop Instructions 130 Pre-Workshop 130 The Workshop 132 Chapter 10 Communication Origami 139 Materials 140 Setup 140 Facilitation 141 Post-Exercise Discussion 141 Chapter 11 Bridge Building 145 Materials 146 Setup 146 Facilitation 147 Post-Exercise Discussion 148 Chapter 12 Moon Survival 151 Setup 152 Facilitation 152 Individual Exercise 152 Team Exercise 153 Scoring 153 Post-Exercise Discussion 153 Moon Survival Expert Analysis 158 Chapter 13 BalderDISC 163 Materials 164 Setup 164 Facilitation 165 Post-Exercise Discussion 166 Chapter 14 Assessing Concordance and Discordance 169 Materials 169 Setup 170 Facilitation 170 Post-Exercise Discussion 171 Chapter 15 Change Exercise 175 Overview 175 Setup 176 The Drawing Board 177 The Teams 177 Facilitation 178 Post-Exercise Discussion 179 Chapter 16 Groups and Decisions 183 Setup 183 DISC-Homogeneous Behavior 185 Appendix How to Take the DISC 187 References 195 Index 199